Kenya Airways Office in Madagascar has 2 locations. The first Kenya Airways Madagascar Office is located at French Parliamentary Street 77 in Antsahavola and the other office is situated inside Ivato International Airport; the respective Kenya Airways Madagascar Office Addresses are mentioned below. Kenya Airways flights from Ivato Airport connect Antananarivo in Madagascar to Nairobi in Kenya.
Contact Details of Kenya Airways Madagascar Office
| Kenya Airways Madagascar Office Address | Rogers Aviation Madagascar SARL Lalana Solombavambahoaka Frantsay 77, BP3873 Antsahavola Antananarivo Madagascar |
| Kenya Airways Madagascar Contact Number | Tel.: + 261 20 22 35990 / + 261 3205 35990 WhatsApp: +254 705 474 747 KQ Office: +261 202248329 Cargo Office: +261 341462033 Lost and Found Baggage Services: +261 344922201 |
| Working Hours | 24 Hours |
| Email Address | customer.relations@kenya-airways.com |
| Offical Website | www.kenya-airways.com |
| Online Check In | Click Here |
| Check Flight Status Of Kenya Airways | Click Here |
| Customer Feedback Form | Click Here |
| Offical Youtube | Click Here |
| Official Facebook | Click Here |
| Click Here | |
| Instagram Account | Click Here |
Airport Details of Kenya Airways Madagascar Office
| Airport Name | Ivato International Airport |
| Airport Code | TNR |
| Address | N52, Antananarivo, Madagascar |
| Contact Number | +261 20 22 440 41 |
Kenya Airways Madagascar Office Address Map
Services Provided by Kenya Airways Madagascar Office
Passengers can choose and request any of the services mentioned here, at the Kenya Airways Office.
| Flight Ticket Booking / Cancellation / Rescheduling | Airport Transfers / Transportation |
| Ok to Board | Missing Luggage |
| Visa Services | Immigration Services |
| Online / Airport Check-in | Valet Parking |
| Baggage Allowance / Excess Baggage CHarges | Meet and Greet |
| Duty Free Allowance | Airport / Flight Wi-Fi |
| Visa on Arrival | In-Flight Meals / Entertainment |
| Airport Lounges | Airport Facilities |
| Visa Information | Information about First Class, Business Class, Economy Class, and Flying Blue |
| Flight Information | Special Assistance Services |
Seek assistance at the Kenya Airways Office in Madagascar.
Baggage Service
Kenya Airways provides its passengers free cabin baggage and checked baggage allowance, subject to ticket/fare type and Kenya Airways Baggage Policy.
- Cabin Baggage Allowance for all Kenya Airways routes.
| Carry-on / Hand Baggage / Cabin Baggage Allowance | Economy Class | Business Class |
| 1 piece allowed (max L55xW25xH35cm each) + 1 personal item Total weight ≤ 12kgs [26lbs]. ***on board Embraer 145: 1 piece allowed (max L40 x W15 x H30 cm each) Total weight ≤ 8 kg [17lbs]. | Up to 2 pieces allowed (max L55xW25xH35cm each) + 1 person item Total weight ≤ 18kg [39lbs]. | |
| Personal Item Linear dimensions (L+W+H) ≤ L40xW15xH30cms Personal Item can be Handbag / Backpack / Briefcase / Camera / Laptop / 1 duty free shopping bag per passenger. | ||
• Checked Baggage Allowance as per route.
| From/To | Economy Class | Business Class |
| Domestic [Kisumu, Mombasa, Malindi and Eldoret] | 1 PC 23kg [50lbs] max each | 1PC 32kg [70lbs] max each |
| Africa <-> America/Europe | 2PC 23kg [50lbs] max each | 2PC 32kg [70lbs} max each |
| Africa <->Middle East /Asia (Including Bangkok-Guangzhou) | ||
| Africa <->Africa | ||
| Checked Baggage Linear dimensions (L+W+H) ≤ 158 centimeters [62 inches]. | ||
Call the Kenya Airways Contact Number or visit the Kenya Airways Office if there are any queries or extra information is needed.
Pet Travel Service
Kenya Airways does not permit passengers to travel with animals; animals are not allowed in cabin and neither as checked baggage. Kenya Airways consigns animals as cargo.
Service/guide dogs for the blind and/or deaf passengers are the only exception to this rule; they can travel on board a Kenya Airways flight at no extra cost subject to Kenya Airways Pet Policy.
Assistance is available at the Kenya Airways Office in Madagascar, subsequently passengers can call the Kenya Airways Office Number.
Cancellation Service
Cancellation can be made through the “Manage My Booking” section available on the airlines’ website and mobile app. All the terms and conditions are subject to the rules as stated at the time of booking and as per Kenya Airways Cancellation Policy. Charges and levies may be levied depending on ticket type – refundable/non-refundable.
Passengers who have ticket(s) for a flight departing from the U.S.A., purchased directly from the airline website, have the option to cancel their booking within the 24-hour time from time of booking window and are entitled to a full refund.
Contact the Kenya Airways Customer Service for help and questions or visit the Kenya Airways Office.
Check-in
Passengers of Kenya Airways can check-in for their intended flight through either of the following:
- Online Check-in: Online check-in is also known as mobile check-in / web check-in available on Kenya Airways website and Kenya Airways mobile app; it is available between 30 hours up to 1 hour before scheduled flight departure.
- Airport Check-in: Airways counters are located within the airports for check-in; domestic and international flight check-in are follows:
- Kenya Airways Domestic: Check-in stops 30 minutes before scheduled flight departure.
- Kenya Airways International: Check-in stops 1 hour before scheduled flight departure.
Passengers can request more help by contacting the Kenya Airways Office.
Special Assistance
Passengers can request one of the many special assistance services offered by Kenya Airways; their special assistance ranges from mobility assistance, special meal requests, special attention & care of unaccompanied minors, etc.
To use special assistance service(s), passenger(s) must inform the airline and submit their request(s) preferably at the time of booking ticket(s) or at least 72 hours before their intended flight.
For more guidance about Kenya Airways Special Assistance Services, contact the Kenya Airways Madagascar Office.
Kenya Airways resumes direct flights to Madagascar
Frequently Asked Questions (FAQs) of Kenya Airways Madagascar Office
The Kenya Airways Mobile app is available for users of Android smartphones & devices along with Apple iPhones & iPads. Android users can download and install the mobile application from Google Play Store, similarly Apple users can download and install the mobile application from Apple App Store.
All ticket fares vary depending on the destination. Check the website/mobile app or contact the Kenya Airways Office for up-to-date ticket prices.
Depending on the mode of check-in, the check-in cut-off time varies. Online check-in is available from 30 hours up to 1 hour before departure of a flight. At the airport check-in for domestic flights stops 30 minutes before departure, for international flights check-in stops 1 hour before departure.
The Head Office of Kenya Airways is in Nairobi in Kenya. Check the Kenya Airways website for details.
Travelers can make Kenya Airways bookings through the airlines’ website, mobile app and at a Kenya Airways Office.
