Travelers are often left in a daze caused by confusion and worries due to lack of essential information when planning / preparing for a flight. It may seem like a jigsaw puzzle, where spaces are empty due to lack of details, whether it may be terminal information, flight status, baggage allowance details, inflight wifi / meals / entertainment options, special assistance services, etc. Travelers will find information on this page which is relevant to prepare for an upcoming flight or to plan a future flight, which may be departing from or arriving at Kuwait Airways Kuwait Airport Terminal.
Details of Kuwait Airways Kuwait Airport – KWI
The Kuwait Airways KWI Terminal is 4, at Kuwait International Airport.
| Airport Name | Kuwait International Airport |
| Kuwait Airways Kuwait Airport Address | 6XRC+5CF Kuwait International Airport, Al-Ghazali Road, Kuwait |
| Airport Code | KWI |
| Kuwait Airways Kuwait Airport Contact Number | +965 2431 9829 |
| Kuwait Airways Kuwait Airport Terminal | Terminal 4 |
| Working Hours | 24 hours |
| Official Website | www.kuwaitairways.com |
| YouTube | www.youtube.com/@kuwaitairways8869 |
| www.facebook.com/KuwaitAirways | |
| twitter.com/KuwaitAirways | |
| Instagram Account | www.instagram.com/KuwaitAirways |
Services provided by Kuwait Airways at Kuwait Airport Terminal KWI
At the Office of Kuwait Airways at Kuwait Terminal, passengers can avail themselves of the following services / amenities:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| First Class and Business Class Seats Enquiries | Economy Class Seat Enquiries |
| Privilege Club | Delayed Flights |
| Transit Information | Privilege Club |
| Seats Selection and Enquiries | Concierge Services |
| Airport Facilities | In-Flight Entertainment |
Booking
Individuals / groups can purchase flight tickets themselves via the airline’s website and mobile applications; if travelers need assistance with making reservations, they can request the personnel present at the Kuwait Airways KWI Terminal Office.
Cancellation & Refund
Passengers must make note that requests for cancellations / refunds of tickets issued by 3rd party travel agencies / agents / websites will not be entertained at the office of the Kuwait Airways terminal at KWI international airport. Whether a request is eligible for cancelation / refund depends on the fare rules defined by the Kuwait Airways Cancellation Policy.
Manage Booking
The “Manage Booking” section accessible to the Kuwait Airways mobile app / website offers ease of access to passengers who wish to make changes to their booking or wish to add / remove services and / or amenities. Alternatively, passengers who might need assistance with managing their reservation, can easily ask for help from the representatives on duty at the Kuwait Airways KWI terminal office.
Baggage Allowance
Baggage allowance differs on the basis of ticket / fare class type and flight route; passengers can check the precise baggage allowance on their printed tickets. In case the pre-allotted free baggage allowance should fall insufficient, passengers can purchase extra / additional baggage allowance on the Kuwait Airways website / mobile app or during check-in at the airport counter.
Check-in
Passengers may opt to use any of the following ways to check -in for their flight:
- Mobile / web / online Check-in: This option is available from 24 hours up to 60 minutes before a flight’s scheduled departure time.
- Airport Check-in: Check-in at the airport counter begins 4 hours before and up to 60 minutes before a flight’s scheduled time of departure.
For additional queries regarding check-in, please check the airline’s website or contact the Kuwait Airways customer service.
Special Assistance Services
Many special assistance services are available for the convenience of travelers in need of them; special assistance services include, but are not limited to, mobility assistance, special care of elderly passengers, inflight medical assistance, special dietary meal request, etc. For a completed index for special assistance services please check with the airline’s staff stationed at the office of the Kuwait Airways terminal at KWI international airport.
Inflight WiFi
Inflight wifi is available on select routes; for details regarding wifi access, cost and usage, kindly contact the Kuwait Airways Terminal Office.
Pet Travel Service
Pet travel services are offered by Kuwait Airways, this service conditional to the Kuwait Airways Pet Policy and the animal transport regulations & laws governing the destination airport. Pet(s) / animal companion(s) are not permitted for transport in the passenger cabin and must be stored in the aircraft hold. The pet travel service is chargeable as follows:
Standard Pet Travel Service Charge
| Kuwait | GCC [Except DXB] | Middle East | Indian Sub-continent | Europe | Far East | DXB | |
| U.S.A. | 65 KWD | 75 KWD | 70 KWD | 70 KWD | 95 KWD | 85 KWD | 105 KWD |
Pet Travel Service Charge for Overweight and Oversized pet(s) / animal companion(s)
| Kuwait | GCC [Except DXB] | Middle East | Indian Sub-continent | Europe | Far East | DXB | |
| U.S.A. | 26 KWD | 30 KWD | 28 KWD | 28 KWD | 38 KWD | 34 KWD | 30 KWD |
For comprehensive details kindly check the airline’s website or request for help from the representatives on duty at the office of the Kuwait Airways terminal at KWI Airport.
Airport Lounge
While Kuwait airport does not have a dedicated Kuwait Airways airport lounge, as a SkyTeam member airline, Kuwait Airways passengers enjoy the perks of availing access and use of lounges of other SkyTeam member airline lounges:
- Delta Sky Club at Terminal 4
- Galleries Lounge, Immediately after TSA access point and Duty Free shop in Terminal 7
- Delta Sky Club at Terminal 2
- Air France Lounge at KWI Terminal 1 , after TSA security by gate 1
- KAL Lounge at Terminal 1 Near Gate 3
- Plaza Premium Lounge at Terminal 4, beyond the TSA checkpoint, in the A-Concourse and above boarding gates A4 and A5
- Virgin Atlantic Clubhouse at Terminal 4, A-Concourse, Above Gate A4/A5
For the terms of access and usage kindly contact the Kuwait Airways KWI terminal crew or refer to the airline’s website or the SkyTeam website.
Car Rental at Kuwait International Airport
The arrivals area of all terminals at Kuwait airport has been outfitted with car rental agency counters and / or courtesy phones for the convenience of travelers; persons in need of hiring a vehicle can make arrangements by contacting the car rental companies by contacting them via the courtesy phones or contact the agency representatives at the counters.
Parking at Kuwait International Airport
Options for parking have been made available at KWI Airport to satisfactorily accommodate the parking needs of all persons driving to the airport. Advance booking of parking is a feature available via the KWI Airport website; the Easy AirTrain is available for easy commuting between the parking lots and all terminals.
Amenities & Services at Kuwait International Airport
To ensure that all travelers arriving at / departing from KWI airport have a stress free and comfortable airport experience, a wide range of services and amenities have been provided:
- Airport Information
- ATM
- Baggage Storage
- Charging Station
- Currency Exchange
- Ground Transportation
- Lounges
- Medical Office
- Nursing Suites
- Restrooms
- Service Animal & Pet Relief
- Worship Spaces
- Restaurants
- Books & Magazines
- Convenience Shopping
- Duty Free
- Electronics
- Fashion & Accessories
- Florist
- Gifts & Souvenirs
- Spirits & Wine
- Travel Essentials
Additional information can be viewed on the KWI Airport website and assistance also be requested from the airport staff.
List of Worldwide Kuwait Airways Offices
Kuwait Airways Kuwait Airport Map
Frequently Asked Questions (FAQs) of Kuwait Airways Kuwait Airport – KWI
Kuwait Airways flights arriving at or departing from Kuwait Airport use terminal 4.
Terminal 4 is used by Kuwait Airways flight arrivals at Kuwait airport.
Kuwait Airways flights depart from Terminal 4 at Kuwait Airport.
