Air Canada Montreal Office

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The Air Canada Office, Montreal is situated in Montréal-Pierre Elliott Trudeau International Airport a.k.a. Montréal–Dorval International Airport. Reservations, cancellations, flight info and other service requests can be made at the Air Canada Montreal Office. Passengers can use one of the multiple dedicated Air Canada Airport Lounges around Montreal International Airport / Montreal Airport.

Contact Details of Air Canada Montreal Office

Air Canada Montreal office Address7373 Côte-Vertu Blvd. West Saint-Laurent, QC, CANADA, H4Y 1H4
Air Canada Montreal office Contact NumberFlight Info and Reservations: 1-888-247-2262
Delayed / Damaged Baggage: 1-888-689-2247
Working Hours24 Hours
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Airport Details of Air Canada Montreal Office

Airport NameMontréal-Pierre Elliott Trudeau International Airport
Airport CodeYUL
AddressRomeo Vachon Blvd N, Dorval, Quebec H4Y 1H1, Canada
Contact Number+1 514-394-7377

Air Canada Montreal Office Address Map

Services Provided by Air Canada Montreal Office

The Air Canada Montreal Office offers the following services to their guests:

Flight Booking/CancellationsMissing/Delayed Luggage
Ok to BoardAirport Lounges
Airport LoungesFlight/Visa Info
Baggage AllowanceMiles
Check-in [Online/Counter/Self-Service]Delayed Flights
Airport/ In-Flight Wi-FiAirport Facilities
Receipts/RefundsIn-Flight Meals / Entertainment
Visa on ArrivalAeroplan Enquiries
Airport Transfers / TransportationsEconomy, Economy Premium, Premium Rouge and Business Enquiries
Duty-Free AllowanceVisa/Immigration Services

Passengers flying with Air Canada can avail these services at the Air Canada Office in Montreal.

Baggage Service

Passengers of Air Canada flights have free carry-on/hand baggage and checked baggage allowance, based on their ticket/fare type. The guests must ensure that their baggage must meet the required limits as stated below;

Economy ClassPremium Economy ClassPremium Rouge ClassBusiness Class
Carry-on / Hand Baggage1 Standard Carry-on [Linear Dimension(L+W+H) ≤ 118cm/46in] + 1 personal baggage [Linear Dimension(L+W+H) ≤ 92cm/36in]
*Note: Additional Carry-on Baggage is chargeable at $225 CAD/USD
Checked Baggage1 piece permitted
Weight ≤ 23kg/50lb
Linear dimension(L+W+H) ≤ 158 centimeters [62 inches].
1 piece permitted
Weight ≤ 32kg/70lb
Linear dimension(L+W+H) ≤ 158 centimeters [62 inches].

Please visit the Air Canada website to calculate the exact baggage allowance based on the ticket: Air Canada Baggage Allowance Calculator .

Mentioned below are the fees/charges which apply to checked baggage when they are overweight/oversized:

  • For checked baggage weighing 23 to 32kg [50-70lb]: $100 CAD/USD
  • For checked baggage having a linear dimension(L+W+H) of 158 up to 292 centimeters [63 to 115 inches]: $100 CAD/USD
  • A $100 CAD/USD fee chargeable only once if a bag is overweight and oversized.
  • If a $225 CAD/USD extra baggage fee is already paid, no extra overweight/oversized charges need to be paid.

The airline website has the Air Canada Baggage Policy; contact the Air Canada Office in Montreal for more details.

Pet Travel Service

Air Canada permits passengers to book pet travel on their flights, subject to Air Canada Pet Policy.

Passengers should make note of the following terms/factors that are mandatory for all pets/animal companions flying with Air Canada.

  • 1 animal per passenger is allowed in the passenger cabin.
  • Animal [Cat or Dog] should be small enough to stand, turn around and lie down inside their carrier/kennel underneath the seat in front of the passenger.
  • Animal must be at least 12 weeks old at the time of travel and well trained / behaved.
  • Kennel / Carrier size and weight limits:
    • Size – Linear Dimension (L+W+H) must be ≤ 292 centimeters / 115 inches.
    • Weight – Pet/Animal companion and kennel, combined weight must be ≤ 45kg / 100lb.
  • Fees/Costs/Charges:
    • In Aircraft Cabin
      • Within Canada and Canada/U.S.A. (except Hawaii): $50 – $59 CAD/USD 
      • International: $100 – $118 CAD/USD
    • In Baggage Compartment
      • Within Canada and Canada/U.S.A. (except Hawaii): $105 – $120.75 CAD/USD
      • International: $270 – $318.60 CAD/USD

[*note: Animals are not allowed in Air Canada flights to Hawaii.]

  • Passengers cannot travel with a pet/animal companion in the cabin if:
    • Passenger is seated at an exit/ bulkhead row. 
    • The passenger is an unaccompanied minor.
    • Passenger is traveling in the Air Canada Premium Economy cabin.
    • The passenger is in the Air Canada Business Class cabin of Air Canada Boeing 737 MAX 8 (7M8) aircraft.

Contact the Air Canada Montreal Office for pet travel enquiries and other assistance.

Cancellation Service

Air Canada passengers who wish to cancel their booking(s)/ticket(s) can request for the same at this Air Canada office location. As per Air Canada Cancellation Policy:

  • Travelers who cancel their ticket/booking within the 24 hours from the time it was booked, those travelers are entitled to a full refund.
  • Canceling Air Canada ticket(s) outside the 24-hour frame are subject to the rules and regulations of Air Canada as stated at the time of booking.
  • Air Canada flight tickets booked from a travel agent/agency/website; passengers need to contact them directly for cancellations.

Contact the Air Canada Customer Service Center or visit the Canada Air Office in Montreal for more information regarding cancellations.


Guests of Air Canada can check-in for their flights through any of the following methods:

Online Check-in:
Passengers can check-in for their flights through the online/web/mobile check-in available on the airline’s website and mobile app, between 24 hours and up to 45 minutes prior to flight departure.*Note: e-boarding pass is not permitted/accepted in Algeria, Cuba and Morocco.
Airport Check-in:
The check-in desk at the airport closes 1 hour prior to scheduled departure; passengers must arrive 2-3 hours early and clear necessary security checks and proceed to check-in.
Self-service Kiosk Check-in:
Many airports have set up self-service kiosks; passengers can ideally check-in from these kiosks between 12 hours and up to 45 minutes prior to scheduled departure.

Visit or call the Air Canada Office for help about Air Canada Check in.

Special Assistance

As part of their special assistance services, Air Canada offers bereavement fares; provides mobility assistance, special handling of passengers with medical condition(s), special dietary meals, pet travel guidance and special care for unaccompanied minors.Passengers must hand in a request to use any Air Canada Special Assistance Service, either at the office or over phone call; Air Canada should be informed at the time of booking or at least 48 hours before their flight is scheduled to leave.

AIR Canada | Montreal

Frequently Asked Questions (FAQs) of Air Canada Montreal Office

Where can I check my Air Canada flight status?

Air Canada flight status can be checked on the Air Canada website or on the Air Canada mobile app.

How to check-in Air Canada?

Travelers flying with Air Canada can check-in for their flights either at the airport or through the online check-in available on the airlines’ website and mobile app.

What is Air Canada customer care number?

The Air Canada Customer Care Number for reservations and other information is
1-888-247-2262 for Canada and the U.S.A.; other country specific numbers can be found on the airline’s website.

How to book Air Canada flights from India?

Travelers can check flights and fares for Air Canada by visiting the website or checking the mobile app; subsequently, travelers can also call the Air Canada number.

How does Air Canada manage my booking?

Passengers with booking(s)/ticket(s) can manage the booking through the “Manage Booking” section on the airline’s website/mobile app; traveler(s) can make changes to their reservation, select in-flight meal, buy extra baggage, seat selection, etc.


One thought on “Air Canada Montreal Office

  • I have to attend a friend’s wedding next month. I am thinking of travelling with Air Canada. I want to know if there are discounts for group bookings?


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