BMI (British Midland International) Regional Customer Care Office

BMI (British Midland International) Regional Customer Care Office

BMI Regional was originally known as Business Air, a privately owned airline. Business Air was acquired by the British Midland group in 1997. British Midland sold the business in April 2012 to IAG (British Airways), who then sold bmi regional to SAH on 1 June 2012. bmi regional concentrates on the services that its name suggests. BMI Regional serve niche markets on domestic UK and European routes which are ideally suited to small jet operations. bmi regional operates the following Aircraft type: 14 Embraer 145 (“ER4”) with 49 seats and four Embraer 135(“ER3”) with 37 seats. The ERJ is a low wing T-tail aircraft powered by two rear mounted turbo fans with a cruising speed of 500 mph and cruising altitude of 37,000 feet.

BMI Regional Customer Care Office Address:
 Head Office

bmi regional
Pegasus Business Park
Herald Way
East Midlands Airport
Castle Donington
DE74 2TU 01332 854000

BMI Regional Reservation office telephone contact numbers:
 (UK Callers) 0330 333 7998, (International Callers) +44 330 333 7998

Working hours
Monday to Friday 06.30 – 20.00
Saturday closed
09:30-17:30 (closed between 13:00-13:30)

Official website:

Working hours

(opening hours during bank holidays may vary)

(UK Calls) Monday to Friday06.30 – 20.00
(UK Calls )Saturdayclosed
(UK Calls) Sunday

09:30-17:30 (closed between 13:00-13:30)

(International Calls) Monday to Friday0830-2000 (Local CET)
(International Calls) Saturday and Sunday0900-1700 (Local CET)

Group bookings (10 or more passengers) Group Bookings Tel: 0330 333 7998
Group Bookings Email:

Corporate sales For any sales enquiries contact,

Baggage queries Tel: 0330 333 7998

Cargo Tel: (UK Callers)0330 333 7998

For queries regarding refunds
 01332 854534

BMI Technical Support
 0844 8484 888

PR Enquiries

UKCass Helstrip:
GermanySilke Warnke-Rehm:
BelgiumLien Deleu:

BMI Email:

For Reservations and Groups:

For Sales and Marketing:

BMI Regional Online Check-in: check-in

Note: Online Check in begins 48 hours up until 4 hours before your flight departs.

Check your flight status here:

BMI Regional baggage services telephone contact numbers:
0330 333 7998

For baggage inquiries : BMI Regional baggage inquiries

Near-by Airports:

Near-by cities:

Attractions in :

Types of Planes / Air craft available with BMI Regional

Total fleet: 18

  • Embraer ERJ-135
  • Embraer ERJ-145

Queries handled by BMI Regional Customer service:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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