Cebu Pacific Cagayan de Oro Office, Philippine

Flight Queries? Call an Expert

Trip planning becomes easier when you are guided by experts. It is beneficial to take note of certain factors while reserving tickets and also before leaving for the airport. Cebu Pacific Cagayan de Oro Office executives are adept at managing your queries and complaints with utmost ease.

Cebu Pacific flights operate from Laguindingan International Airport, which is located at JF55+C99, Laguindingan, Misamis Oriental, Philippines. The timings of the Cebu Pacific Cagayan de Oro Office are 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, Monday to Friday.

Contact Details of Cebu Pacific Cagayan de Oro Office

Cebu Pacific Cagayan de Oro Office AddressSummit World Phils., Cagayan de Oro, Corner Archbishop, Hayes-Rizal Sts., Cagayan de Oro City, Northern Mindanao, Philippines
Cebu Pacific Cagayan de Oro Contact Number  (088) 856-3936 / (088) 852-4149
Working Hours8am to 12pm
1pm to 5pm
Monday to Friday
Email Address
Online Check InClick Here
Check Flight Status of Cebu PacificClick Here
Customer Feedback FormClick Here

Airport Details of Cebu Pacific Cagayan de Oro Office

Airport NameLaguindingan Airport
Airport CodeCGY
AddressJF55+C99, Laguindingan, Misamis Oriental, Philippines
Contact Number+63 88 555 1881

Cebu Pacific Cagayan de Oro Office Address Map

Services Provided by Cebu Pacific Cagayan de Oro Office

You will get the best advice with regard to the services offered below. There may be several concerns about reserving the flight, carrying baggage, requesting special services, and more, as you make your way toward the destination. You need not be alarmed by difficult circumstances.

Ticket Booking and CancellationDelayed, Damaged, Missing Luggage
Ticket Rescheduling/ RebookingImmigration-related Services
Visa-related InformationIn-flight Facilities
Online Check-inAirport Amenities
Baggage AllowanceCancelled and Delayed Flights
Flight StatusVisa on Arrival
Airport LoungeChanging Seats
Travel FundBoarding Class Information


Reserve tickets online on the website of Cebu Pacific. Refer to the “Flight” section on the homepage and fill in the required details to find flights and book the suitable one. 

Manage Booking

You can manage your booking and make modifications two hours before the flight. Whether you wish to view your itinerary, purchase add-ons, settle your balance, request a refund, update details, and more, click on the “Manage Booking” button given under the “Manage” tab on the homepage of the airline’s website. 

Flight Status

View the status of your flight 48 hours before the departure on the Cebu Pacific website. Go to the “Flight Status” button under the “Manage” tab on the homepage. The status can be checked by selecting any option – route or flight number. 

Cancellation and Refund

To cancel your flight, you need to locate your booking on the Manage Booking page. You are eligible for a refund if the flight is cancelled by Cebu Pacific. The same must be requested within 30 days of the cancellation.


You can bring 1 piece of carry-on baggage to the cabin. Its weight should not be more than 7 kg (dimension – 56 cm x 36 cm x 23 cm). You must carefully settle it in the overhead bin.

You are allowed to bring 1 piece of checked baggage. The prepaid baggage option can be used to purchase 20 kg or 32 kg more baggage. It may be noted that it should not exceed 64 kg. Prepaid baggage option is available during booking. It is also there under “Manage Booking” tab up to 2 hours before the flight departure.

You can opt for the Baggage Protect scheme, which is an insurance rider of TravelSure. It helps provide compensation for the loss or damage of your baggage. 

​If you have special baggage such as sports equipment, musical instruments, and oversized bags, you need to get them checked and pay the required charges.

Dangerous products like explosives, flammable gases or solids, radioactive material, oxidized material, poison etc., are not allowed to carry.

Read in detail about the baggage policy of Cebu Pacific. 


Visit the Cebu Pacific check-in counter at the airport and show your documents to get the boarding pass. 

Web Check-in

To mark your check-in online, refer to the “Check-in” button given under the “Manage” tab on the website’s homepage. This facility starts seven days before the flight. In the case of domestic travel, the check-in can be marked one hour before the flight. If it is international travel, you need to check in at least four hours before the flight.

Please note, online check-in is not allowed for: 

  • Unaccompanied minors (below 12 years)
  • Passengers with an infant
  • Passengers in need of special assistance services 

Special Assistance

All types of Special Assistance Services are made available for passengers with disabilities or if they have other medical needs. 

Whether it is regarding expectant mothers, traveling with infants, reservations for young passengers and unaccompanied minors, or traveling with pets or animals, you may read the detailed directions and proceed accordingly.

Cebu Pacific Air 5J 392 Cagayan de Oro

Frequently Asked Questions (FAQs) of Cebu Pacific Cagayan de Oro Office

What is the Cebu Pacific Cagayan de Oro office location?

The office location is Summit World Phils., Cagayan de Oro, Corner Archbishop, Hayes-Rizal Sts., Cagayan de Oro City, Northern Mindanao, Philippines.

What is the Cebu Pacific Cagayan de Oro Office Contact Number?

You can reach out to the staff at these numbers – (088) 856-3936 / (088) 852-4149.

What are the office timings?

The office operates from 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, on all weekdays.

Can I mark online check-in one hour before my flight?

This is allowed only in case of a domestic flight, otherwise, it is 4 hours before the flight.

What if I need an extra seat?

You must reserve an extra seat to sit comfortably, or to fit in your carry-on baggage due to its size. The seat size of Cebu Pacific goes from 16.7 to 17.3 inches.


One thought on “Cebu Pacific Cagayan de Oro Office, Philippine

  • My mother is a nervous flyer and recently she took a flight with me. We were traveling to usa and the whole flight experience turned out to be an amazing one for her. The staff was super empathetic and the services offered on board made all the difference.


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