IndiGo Airlines Jomo Kenyatta Airport Terminal – NBO

Flight Queries? Call an Expert

At IndiGo Airlines Nairobi Terminal, you can put all your worries to rest. Is it your first time with IndiGo Airlines? And you need to know everything about what the airline offers, whether at the airport or on board. Then look no more. IndiGo Airlines terminal 1 office is here to help you, whether you are on board a flight, on board, or at the destination. You might be looking for medical assistance, a pet-friendly flight, or flight meals might be a concern. For business people, inflight wifi is a requirement, and a decent lounge service might be a concern for you no matter what you look for while booking. Be assured that IndiGo Airlines cares for your safe travel.

Details of IndiGo Airlines Nairobi Airport – NBO

The IndiGo Airlines NBO Terminal is 1, at Jomo Kenyatta International Airport.

Airport NameJomo Kenyatta International Airport
IndiGo Airlines Nairobi Airport Address Embakasi, Nairobi, Kenya
Airport CodeNBO
IndiGo Airlines Nairobi Airport Contact Number+254 20 822111
IndiGo Airlines NBO TerminalTerminal 1
Working Hours24 hours
Official Website
Instagram Account

Services provided by IndiGo Airlines at Nairobi Airport Terminal NBO

At the Office of IndiGo Airlines Nairobi Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Request Flight Bookings And Cancellations At Terminal 1 Office At Nairobi

You can request the staff present at the terminal 1 office to assist you with flight bookings for you and your group. The staff will curate a complete travel itinerary for you, keeping all your needs in mind. The IndiGo Airlines NBO Terminal staff will also help you cancel your IndiGo flight ticket at the terminal office, provided they are bought from the original airline sources.

Managing Your IndiGo Flight Reservation At Terminal 1 Of Nairobi

The staff at the Terminal 1 office will assist you with making the desired changes and upgrades to your reservation. The IndiGo Airlines NBO Terminal staff will also add extra services to your reservation per your request. You can request these upgrades and changes to your reservation online as well.

Indigo Airlines Flight Check-In At Nairobi

At Nairobi, the Indigo Airlines staff will help you with your check-in process. You can check in for your IndiGo flight online via the official website and the mobile app. The online check-in window starts 48 hours before your scheduled departure and ends 60 minutes for domestic flights, 24 hours before your scheduled departure, and 75 minutes for international flights. This feature allows you to save time and money at the airport. You can add extra bags, choose seats, or upgrade seats.

Kiosk and Auto IndiGo Flight Check-in Facility At The Nairobi

This feature allows you to check in at the airport and save time. Additionally, you can enable auto check-in, which sends you your boarding pass via email once it is done.

Baggage Allowance And Claim At Terminal 1 Of Nairobi

As per Indigo Airlines baggage policy, each passenger is allowed a carry-on bag that can weigh up to 7 kg and one personal item, such as a laptop bag, handbag, or briefcase. Due to airport security regulations, no cabin baggage is allowed on any flights from Nairobi and Nairobi airports. You can check Indigo Airlines baggage policy on their official website for a better understanding. Once your flight lands at Nairobi, you can claim your luggage at the IndiGo Airlines NBO Terminal Arrivals.

Delayed, Lost, And Claim Baggage At Nairobi

When your baggage is missing, report it before you leave the airport. The Airline will look it up for you and update you. Make sure to keep your baggage tag and boarding pass with you. If your bag has not been found and returned, you can claim your baggage, and the airline will compensate for it.

Traveling with Pets And Service Dogs With IndiGo Airlines At Nairobi

Indigo Airlines does not allow dogs to travel in cargo or the cabin. Only trained service dogs for blind passengers are allowed on board if they are well trained, fully vaccinated, well trained, on a leash, and muzzled. You can request the IndiGo Airlines NBO Terminal 1 staff for help.

Inflight Entertainment And Connectivity At Nairobi

You will be under free seamless wifi connectivity as soon as you enter the Nairobi. You can connect your devices and stay entertained while waiting for your flight. Indigo Airlines has collaborated with sonyLiv to provide inflight entertainment to its travelers. How it works? You need to buy a plan for seven days at Rs.25 with a link sent to you by the airline and download the app on your phone. Before going on board, you need to stream and download the content you wish to browse while in the air.

Request Special Assistance With IndiGo Airlines At Terminal 1 at Nairobi

Sometimes, a little help is needed, so Indigo Airlines provides it and makes the passenger’s journey easy. The airline provides services when you travel with pets or children, are a pregnant passenger or unaccompanied minor, or need mobility assistance, disability assistance, or medical assistance. The IndiGo Airlines NBO Terminal staff will add these assistance requests to your reservation. 

Unaccompanied Minors Service At Nairobi

To fly with IndiGo Airlines as an Unaccompanied Minor, your minors must be 5 to 12 years old per the airline’s policy. You must escort your minor to the airport along with the travel document needed, fill out the minor form, and submit it to the airline staff. Leaving the details of the parent or guardian who will pick up your minor at the destination airport is also essential.

Car Parking Facility At Nairobi

You will find a paid parking facility available at Nairobi. You can opt for the plan that aligns best with your travel needs. Be assured that with the variety of travel plans offered you will find the perfect parking spot at the airport.

Rental And Hire Service Available At Nairobi

At Nairobi, you will find the office of many rental and hire services offering car companies. From the variety of options available, you can find the best car service that suits your travel needs.

The content mentioned here is centric to the information related to the Terminal office of Indigo Airlines at NBO. You can use this information to reach the airline and the terminal office staff to get answers to your travel queries. Safe Travels!

IndiGo Airlines Nairobi Airport Map

Frequently Asked Questions (FAQs) of IndiGo Airlines Nairobi Airport – NBO

At what terminal is Indigo Airlines at Nairobi – NBO?

Terminal 1 is where all the flight-related business of the Indigo airlines is handled.

Where are the Indigo Airlines NBO Terminal Arrivals?

All the Indigo Airlines flights land at Terminal 1 of Nairobi Airport.

Where are the Indigo Airlines NBO Terminal Departures?

Terminal 1 is where all the Indigo flights depart from the Nairobi Airport.

Is there in-flight wifi on Indigo Airlines?

No inflight Wi-Fi is available on Indigo Airlines that travelers can use on their devices during their journey.

Is there in-flight entertainment on Indigo Airlines?

Yes, Indigo Airways has paid for in-flight entertainment for its passengers.

Can a minor fly alone with Indigo Airlines?

Yes, a minor from age 5 to 12 can fly as an unaccompanied minor with the airline. 

Does Indigo Airlines serve alcohol on flights?

Yes, they do provide alcohol to passengers on international flights.

Does Indigo Airlines have a lounge service?

Yes, a lounge service is available to passengers flying with Indigo Airlines.


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