Japan Airlines Indonesia Office

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Japan Airlines is one of the world’s largest airlines, with offices located in many countries across the globe, Japan Airlines Indonesia Office In Indonesia, they have an office based at the Soekarno-Hatta International Airport in Jakarta. This office is responsible for providing customer service to passengers who are traveling to or from Japan as well as for handling any other inquiries about Japan Airlines Office in Indonesia services. Let’s take a look at what this office can do for you.

Details About Japan Airlines Indonesia Office

Japan Airlines Indonesia Office AddressWisma Keiai 2nd Floor, JL., Jenderal Sudirman, Kav. 3-4, Jakarta, 10220 INDONESIA
Japan Airlines Indonesia Office Contact Number+62 21 5723171
Working Hours Monday to Saturday (9 am–5 pm)
Email Addressjal_priority@ask.jal.co.jp
Official Websitewww.jal.com/en
Online Check Incheckin.si.amadeus.net/static/PRD/JL/#/identification
Flight Statushttps://www.jal.co.jp/en/flight-status/inter/sp/search/
Official Facebookwww.facebook.com/JapanAirlinesWorldwide
Offical Youtubewww.youtube.com/user/japanairlinesjp
Instagram Accountwww.instagram.com/japanairlines_jal/

Airport Details of Japan Airlines Indonesia Office

Airport NameSoekarno-Hatta International Airport
Airport Code CGK
AddressTangerang City, Banten 19120, Indonesia
Contact Number+62 215507300

Details of Japan Airlines Indonesia Office Map Location

Services Provided by Japan Airlines Indonesia Office

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi
Other Offices Japan Airlines

Customer Service and Assistance

The Airlines provides a wide range of customer service and assistance services to its passengers. From booking flights and making changes to them, to checking-in at the airport and receiving information about places to visit in Indonesia, this office is able to provide help in almost every aspect of travel. Passengers can also receive assistance with lost baggage claims, flight delays, ground transportation options, and more.

Ticketing Services

This office also provides ticketing services for both domestic and international flights operated by Japan Airlines. Passengers can purchase tickets online or over the phone using their credit card or debit card. They can also make changes or cancellations to their tickets without any additional fees if they contact the office prior to their scheduled departure date. Additionally, passengers who purchased their tickets through a travel agency must contact this office directly in order to make any changes or cancellations prior to their trip.


Japan Airlines (JAL) is a premier international airline with offices around the world. In Indonesia, they provide services such as booking flights, checking in, baggage allowance, and airport services. This post will cover their services in detail and help you prepare for your flight with JAL and understand the baggage policy that applies to passengers flying from Indonesia.

Booking Flights

Booking flights with JAL is easy. Customers can book tickets directly on the website or through their mobile app. Additionally, customers can call the office or visit in person to book their tickets. Keep in mind that ticket prices may vary depending on whether you book online or through one of their offices.

Check-in Services

Customers are required to check-in at least 2 hours before their flight’s scheduled departure time. During this process, customers will need to present valid identification documents such as passports and visas (if applicable). Additionally, customers must have all necessary documents for traveling abroad such as visas and other permits ready during check-in procedures. After check-in is completed, customers will be issued a boarding pass which allows them access to the plane’s departure gate.

Baggage Allowance

When flying with JAL out of Indonesia, passengers are allowed up to 20 kg per passenger (not including infants). Passengers must also adhere to carry-on baggage standards which typically allow up to 7 kg of carry-on luggage per passenger (including infants). It is important to note that these limits do not apply when traveling internationally; instead, each destination has its own set of limits so please be sure to check beforehand if you plan on carrying extra items during your trip.

Airport Services

In addition to providing check-in services and baggage allowance information, JAL also offers several other services at its Indonesian offices located in Jakarta and Surabaya airports such as ticket rebooking/refunds/cancellations assistance and Lost & Found services. The staff at these locations are friendly and knowledgeable so don’t hesitate to ask for help if you need it!

Japan Airlines Rewards Program

The Airlines provides details about the airline’s rewards program which allows passengers to earn points for flights taken on Japan Airlines planes as well as on partner airlines such as AirAsia X and Nok Air within Asia Pacific region. These points can then be redeemed for free flights or upgrades on future trips with partner airlines or even discounts when shopping at certain stores throughout Asia Pacific region.


Whether you are looking for information about booking flights or making changes to your existing ticket, the team at the Airlines has you covered! They provide excellent customer service and assistance with anything related to traveling with Japan Airlines while also offering ticketing services and details about their rewards program which allows you access exclusive deals on flights throughout Asia Pacific region! If you are planning a trip with Japan Airline soon, be sure to reach out to this team first!

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Frequently Asked Questions (FAQs) of Japan Airlines Indonesia Office

What is the address of the Japan Airlines Indonesia office?

The address of the Japan Airlines Indonesia office is Wisma Keiai 2nd Floor, JL., Jenderal Sudirman, Kav. 3-4, Jakarta, 10220 INDONESIA

How can I contact the Japan Airlines Indonesia office?

Japan Airlines Indonesia office is available to assist customers with their booking, inquiries or complaints. Customers can reach them via phone call and email. The Japan Airlines Indonesia contact number is +62 21 5723171 and the email address is jal_priority@ask.jal.co.jp. Japan Airlines Indonesia also offers a customer service chatbot on their website, allowing customers to get answers to simple queries quickly and easily. For more complex matters, Japan Airlines strongly encourages customers to get in contact with their friendly team of customer service representatives directly, who are always eager to help out in any way they can.

What are the business hours of the Japan Airlines Indonesia office?

The business hours of the Japan Airlines Indonesia office Monday to Saturday (9 am–5 pm)

What is the website of the Japan Airlines Indonesia office?

The website of the Japan Airlines Indonesia office is www.jal.com/en

What is the email address of the Japan Airlines Indonesia office?

The email address of the Japan Airlines Indonesia office is jal_priority@ask.jal.co.jp


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