SriLankan Airlines Soekarno–Hatta Airport Terminal – CGK

Flight Queries? Call an Expert

SriLankan Airlines Jakarta Terminal is where all the air travel-related business of SriLankan Airlines takes place. Here you will get a vague idea about what services you will get at the Terminal 1 of Jakarta. So if you are planning to visit the SriLankan office at the CGK then this information will be helpful for you.

Details of SriLankan Airlines Jakarta Airport – CGK

The SriLankan Airlines CGK Terminal is 1, at Soekarno-Hatta International Airport.

Airport NameSoekarno-Hatta International Airport
SriLankan Airlines Jakarta Airport AddressTangerang City, Banten, Indonesia
Airport CodeCGK
SriLankan Airlines  Jakarta Airport Contact Number+62 21 550 5179
SriLankan Airlines Jakarta TerminalTerminal 1 & 2,3
Working Hours24 hours
Official Website
You Tube
Instagram Account

Services provided by SriLankan Airlines at Jakarta Airport Terminal

At the Office of SriLankan Airlines at CGK Terminal, passengers can avail themselves of the following services / amenities:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

SriLankan Flight Bookings And Cancellation At Jakarta

Visit the SriLankan Airlines office at Terminal 1 of Jakarta to book flights. The airline staff will provide you with the assistance you seek. Only tickets bought from direct sources will be entertained at the CGK office.

Manage Your Flight Reservation At Jakarta

At the SriLankan Airlines CGK Terminal, you can make the desired changes to your flight. Services like extra leg seats, neighbour free seats, bid for business class, advance seat reservations, pre-order meals, and excess baggage. This can be done online by visiting the official SriLankan Airlines website.

Check-In At Jakarta Airport

SriLankan Airlines allows you to check in online as well and it saves a lot of time at the airport. At the airport, you need to reach on time at least 2 hours before your fight departure time. Once all the formalities are dealt with, then your flight will leave from SriLankan Airlines CGK terminal departures.

Connectivity On SriLankan Airlines at Jakarta Airport

Throughout the entire Jakarta, you will have access to wireless connectivity. SriLankan Airlines have paid inflight wifi available on their flights A330-300 and A320/A321 neo flights. The plans are 30 mins for $5, 1 hour for $10, and $25 for the entire flight. For any assistance needed, you can ask for help from SriLankan Airlines staff members.

Baggage Allowance And Claims At Jakarta Airport

Baggage allowance by SriLankan Airlines is based on your ticket type. You can check the SriLankan Airlines website for their baggage policy to get a better idea. If you wish to purchase extra bags, then it is done at the airport counter as well. On landing, you can claim your luggage from SriLankan Airlines CGK terminal arrivals.

Lost Or Damaged Baggage At Jakarta Airport

If your luggage is delayed, lost, or damaged then report it immediately. To a SriLankan Airlines representative staff member before leaving the airport at the lost and found office at the CGK airport.

Traveling with Pets/Service Animals With SriLankan Airlines

As per the pet policy of SriLankan Airlines, pets travel with them in the passenger cabin only. It is advised to make bookings for your pet in advance. Service dogs are allowed on board to travel free of charge with the owner with the right paperwork submitted. For any additional query contact the Jakarta staff for assistance.

Parking Facility At CGK Airport

At Terminal 1 of Jakarta, you will find a parking facility. As per your needs and requirements opt for the parking plan that makes the most sense to you. If needed you can seek assistance from the airport staff.

Travel Insurance With SriLankan Airlines

SriLankan Airlines provides travel insurance to its passengers that covers flight cancellations, delays, lost or stolen baggage, medical expenses, and much more. So now when you travel with SriLankan Airlines you can do it with ease of mind.

Car Hire Service At CGK Airport

SriLankan Airlines has collaborated with Car Trawler to provide passengers with car hire or rental services. Alternatively, At Jakarta you will find many companies that provide rental services. So you can make a decision based on your requirements.

Lounges Present At Jakarta Airport

Relax and energize at the lounges available at Terminal 1 of the Jakarta. You can opt to buy lounge passes as per your need and have a relaxing time.

Requesting Special Assistance With SriLankan Airlines

SriLankan Airlines has specialized and trained professionals present at the airport, during your flight, and at the destination airport. Ready to help you and guide you throughout the journey. If you need special assistance, request it with SriLankan Airlines staff at Jakarta.

This information about SriLankan Airlines terminal at CGK will be handy to you. When you wish to reach the airline or visit the Jakarta office. Safe Travels!

SriLankan Airlines Jakarta Airport Map

Frequently Asked Questions (FAQs) of SriLankan Airlines Jakarta Airport – CGK

What terminal is SriLankan Airlines at Jakarta – CGK?

All SriLankan Airlines flights, arriving at or departing from Jakarta Airport use Terminal 1.

Where are the SriLankan Airlines Jakarta terminal arrivals?

SriLankan Airlines flights arriving at CGK Airport are received in Terminal 1.

Where are the SriLankan Airlines CGK terminal departures?

Terminal 1 is used for SriLankan Airlines departing from Jakarta Airport.

Are service dogs allowed in SriLankan Airlines?

SriLankan Airlines allows service dogs to travel with their owners in the cabin free of charge.

Is there in-flight Wifi in SriLankan Airlines?

There is inflight wifi available on SriLankan Airlines that can be used by travelers on their personal devices during their journey.

Is SriLankan Airlines pet friendly?

Yes, Your pet can also travel with you in the passenger cabin that makes SriLankan Airlines pet friendly.

Can pets fly in cargo with SriLankan airlines?

The SriLankan Airlines pet policy allows pets to fly in cargo.

Can a minor fly alone with SriLankan Airlines?

Yes, a minor from age 5 to 16 years old can fly as an unaccompanied minor with the SriLankan airline.

Does SriLankan Airlines serve alcohol in flight?

Yes they do provide alcohol to passengers on flight .

Does SriLankan Airlines have a lounge service?

Yes, a lounge service is available to passengers flying with SriLankan Airlines.


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