Air Asia Alor Setar Office

The AirAsia Office in Alor Setar is in Sultan Abdul Halim Airport [a.k.a. Lapangan Terbang Sultan Abdul Halim in native Malay]; travelers can request ticket bookings/cancellations and other flight-related services at the AirAsia Alor Setar Office. AirAsia flights from Alor Setar connect to Kuala Lumpur and Johor Bahru within Malaysia. The airline operates its flights from Terminal 1 at Sultan Abdul Halim Airport.

Contact Details of Air Asia Alor Setar Office

Air Asia Alor Setar Office Address Map

Services Provided by Air Asia Alor Setar Office

The services available at AirAsia Office in Alor Setar are stated here:

Service requests can be made at the AirAsia Alor Setar Office.

Baggage Service

Passengers are allowed to bring cabin baggage, but checked baggage allowance has to be bought additionally.

Free carry-on/hand baggage allowance is subject to the following factors:

• Up to 2 pieces as carry-on/hand baggage are allowed
• The weight of carry-on/hand baggage must be ≤ to 7kg
• The linear dimensions (L+W+H) must be ≤ 115 centimeters (56+36+23 centimeter) or ≤ 80 centimeters (40+30+10 centimeter).
• Carry-on/ hand baggage should fit comfortably in the overhead storage or under the seat in front of the passenger.

The checked baggage is subject to following factors:

• Passengers/travelers should buy checked baggage allowance, if needed, at the time of booking their ticket(s) or via the “manage booking” section on AirAsia website/mobile app.
• Checked baggage allowance is included in the AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack ticket fares.
• The range for checked baggage on AirAsia are as follows:

Call the AirAsia Customer Service or call/visit the AirAsia Office in Alor Setar for assistance with queries about baggage allowance and costs.

Pet Travel Service

Only AirAsia India i5 flights and AirAsia Japan DJ flights allow service dogs / guide dogs for the deaf and/or blind passengers; rest of the AirAsia flights do not allow any live animals on board their aircrafts. Pet(s)/animal companion(s) are strictly prohibited on board the AirAsia fleet.

The AirAsia Pet Policy can be viewed online on the airline’s website.

Visit or call the AirAsia Alor Setar Office for more details or call the AirAsia Contact Number.

Cancellation Service

Passengers who wish to make ticket cancellations must do so online via the airline’s website or mobile app. Cancellation fees, if any, and refunds are subject to the terms and conditions defined by the AirAsia Cancellation Policy and AirAsia Refunds Policy.

AirAsia Customer Care is available to answer any queries or alternatively, visit/call the AirAsia Office in Alor Setar.

Check-in

AirAsia has simple seamless ways through which passengers can check-in for their respective flights:

• Online Check-in: AirAsia passengers can use online check-in between 14 days up to 1 hour before their flight is set to depart; this option to check-in is accessible via the AirAsia website and/or AirAsia Super App.

[AirAsia India i5 passengers need to use the dedicated AirAsia India website and/or AirAsia India mobile app for online check-in.]

• Airport Check-in: Passengers should arrive 2-3 hours ahead of flight departure, clear all necessary security and baggage checks, then proceed to the AirAsia airport counter and check-in. Check-in at the airport counter stops 1 hour prior to a flight departure.

[*passenger(s) with baby/babies, unaccompanied minors, passengers who have asked for special assistance service(s) can ONLY check-in in-person at the AirAsia airport counter.]

The AirAsia Alor Setar Office can help / assist passengers with their questions about check-in and other flight-related queries.

Special Assistance

Travelers/passengers who need to use AirAsia special assistance service(s) must submit their request(s) at least 4 hours before the scheduled departure of their intended flight via the AirAsia website or AirAsia Super App or AirAsia Office, or alternatively they can request special assistance service(s) by calling AirAsia Customer Care.

The special assistance services provided by AirAsia include wheelchair services and other mobility aid, special care of pregnant traveler(s), special care of elderly passenger(s), special handling of unaccompanied minor(s), etc.

Services may be chargeable, except for sectors where the service(s) may be available free of charge subject to AirAsia Policy.

Visit or call the AirAsia Office in Alor Setar for a complete listing of the special assistance services provided by them.

AirAsia Kuala Lumpur to Alor Setar

Frequently Asked Questions (FAQs) of Air Asia Alor Setar Office