Air Asia Sandakan Office

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The Air Asia Office in Sandakan is at Sandakan Airport in the Malaysian state of Sabah. AirAsia has flights from Sandakan Airport connecting to Kuala Lumpur and Kota Kinabalu within Malaysia. At the Air Asia Sandakan Office a.k.a. AirAsia Sales Office in Sandakan, passengers can book tickets, request cancellations, seek special assistance service(s), etc. AirAsia operates its flights at Sandakan Airport from the Main Terminal.

Contact Details of Air Asia Sandakan Office

Air Asia Sandakan Office AddressMZL 06, 1st Floor, 90000 Sandakan Airport, Sandakan Sabah, Malaysia.
Air Asia Sandakan Office Contact Number+86 080 4666 2222 [Long distance charges applicable]
Working HoursMonday to Sunday – 08:00 A.M. to 04:00 P.M. [+08:00 GMT]
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Airport Details of Air Asia Sandakan Office

Airport NameSandakan Airport
Airport CodeSDK
AddressBatu 7, Jalan Airport, 90000 Sandakan, Sabah, Malaysia
Contact Number+60 89-667 786

Air Asia Sandakan Office Address Map

Services Provided by Air Asia Sandakan Office

The services available at AirAsia Office in Sandakan are listed below:

Flight Ticket Booking / Cancellation / ReschedulingSeats Enquiries and Selection
Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-inMissing / Delayed Luggage
AirAsia Premium FlatbedImmigration Services
Premium Flex FareBaggage Allowance
Transit InformationSpecial Assistance Service
Receipts and RefundsFlight Information
Trip InsuranceSpecial Assistance Services
AirAsia Promotional FaresVisa Information
Airport / In-Flight Wi-FiAirport Transfers
In-Flight Meals / EntertainmentSports Equipment
In-Flight Duty FreeVisa on Arrival
Airport FacilitiesDelayed Flights
Unaccompanied Minor ServicePremium Red Lounge
Transit InformationDuty Free Allowance
AirAsia Mobile AppAirport Transportation

Baggage Service

As per the terms of AirAsia Baggage Policy, passengers need to buy allowance for their checked baggage; the airline offers free carry-on/hand baggage allowance.

Free carry-on/hand baggage allowance is subject to the following factors:

  • 2 pieces carry-on/hand baggage are allowed
  • The weight of carry-on/hand baggage must be less than equal to 7kg
  • The linear dimensions (L+W+H) must be less than equal to 115 centimeters (56+36+23 centimeter) or less than equal to 80 centimeters (40+30+10 centimeter).
  • Carry-on/ hand baggage must fit in the overhead storage or under the seat in front of the passenger.

The checked baggage is subject to following factors:

  • Passengers need to buy checked baggage allowance at the time of booking or through the “manage booking” section on the AirAsia website/mobile app.
  • AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack ticket fares include checked baggage allowance.
  • Weight brackets for checked baggage on AirAsia are as follows:
AirAsia All Destinations [Except to/from U.S.A.]15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg  
AirAsia To/From U.S.A.  1 baggage, weight of baggage must be less than equal to 20kg | 2 baggage, weight of each baggage must be less than equal to 20kg

Call the AirAsia Customer Service or contact the AirAsia Office in Sandakan for help regarding baggage allowance and costs.

Pet Travel Service

Only AirAsia India i5 flights and AirAsia Japan DJ flights permit guide/service dogs for the blind and deaf travelers; no other AirAsia flights permit any live animals on board the aircrafts. Pet(s)/animal companion(s) are strictly not allowed to travel on board the AirAsia fleet.

Passengers can review the details of the AirAsia Pet Policy online on the AirAsia website.

Contact the AirAsia Sandakan Office for information or call the AirAsia Office Number.

Cancellation Service

All requests for cancellations and refund claims must be submitted online on the AirAsia website or AirAsia Super App. Cancellation charges, if any, are subject to the terms and conditions as stated at the time of booking; the terms and conditions for cancellations and refunds are defined by the AirAsia Cancellation Policy and AirAsia Refunds Policy.

Passengers seeking assistance should direct their concerns to AirAsia Customer Care or alternatively, visit/call the AirAsia Office.


AirAsia has simple seamless ways through which passengers can check-in for their respective flights:

  • Online Check-in: Online check-in / web check-in / mobile check-in is available to AirAsia passengers from 14 days up to 1 hour before an AirAsia flight is scheduled to depart. This option is accessible through the AirAsia website and/or AirAsia Super App.

[AirAsia India i5 passengers should use the AirAsia India website and/or AirAsia India mobile app for online check-in.]

  • Airport Check-in: Passengers must arrive 3 hours ahead of scheduled flight, clear all security checks and locate the AirAsia airport counter and check-in. The check-in desk closes 1 hour before a flight departure.

[*passenger(s) with baby/babies, unaccompanied minors, passengers who have asked for special assistance service(s) can ONLY check-in in-person at the AirAsia airport counter.]

The AirAsia Office in Sandakan can assist/help assist passengers regarding concerns & questions about check-in options and methods.

Special Assistance

AirAsia provides special assistance services to passengers who need it and request for special handling and care. The request for special assistance service(s) must be made at the time of booking the flight or at least 4 hours before the intended flight is set to depart. Passengers should make the request either while booking a ticket online on the AirAsia website or AirAsia Super App or AirAsia Office, or subsequently they can call AirAsia Customer Care.

The special assistance services offered by AirAsia are as follows: Wheelchair services and other mobility assistance, special care of pregnant women, special care of senior citizens, special handling of unaccompanied minors, etc.

Services may be chargeable; the charges are levied at the airport of departure and arrival, except for sectors where service(s) may be available at no additional costs subject to AirAsia Policy.

Visit or call the AirAsia Office for a complete set of special assistance services provided by them.

AirAsia AK6496 Kota Kinabalu to Sandakan

Frequently Asked Questions (FAQs) of Air Asia Sandakan Office

How to upgrade baggage allowance on Air Asia?

AirAsia offers a range of baggage allowance upgrade options which passengers can check on the AirAsia website.

How do I change my flight date or time on AirAsia?

Changes to a flight date and/or time can be made through the “Manage Booking” section available on the AirAsia website and AirAsia Super App. Passengers would need to pay a change fee and the fare difference.
Changes for an i5 flight can be made up to 4 hours before departure; changes for all other AirAsia flights can be made up to 48 hours before the original time of departure.

How to order food on AirAsia?

Passengers of AirAsia can pre-book their in-flight meals at the time of booking their ticket(s); alternatively, passengers can also buy meals in-flight. Passengers can pre-book their in-flight meal(s) on the AirAsia website or AirAsia Super App.

Which terminal does AirAsia fly from?

At Sandakan Airport, AirAsia operates its flights from the main terminal, however this can change if circumstances arise. AirAsia has a list of Airports and the respective terminals available on the AirAsia website.


One thought on “Air Asia Sandakan Office

  • The last trip to Dubai I took with my wife was with airasia airline. The entire trip was an experience to remember. It was my wife’s first flight and she always had a fear of flying. The ground staff to the one on board the plane was super friendly. Which in turn made our travel experience comfortable.


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