Air Asia Miri Office, Malaysia

Flight Queries? Call an Expert

The Air Asia Office in Miri is situated inside Miri Airport, in the Malaysian state of Sarawak. The Air Asia Miri Office takes care of reservations and other flight-related services and queries as asked by passengers. AirAsia flights operate from the main terminal at Mira Airport. From Miri Airport, Air Asia has flights to 3 domestic destinations – Kuala Lumpur, Johor Bahru & Kuching, and 1 international destination – Singapore.

Contact Details of Air Asia Miri Office

Air Asia Miri Office AddressSarawak, Miri Airport
Lot GL08 Ground Floor, Public Concourse,
98000 Miri Airport, Sarawak.
Air Asia Miri Office Contact Number+86 080 4666 2222 [Long distance charges applicable]
Working HoursMonday to Sunday – 08:30 A.M. to 08:30 P.M. [+08:00 GMT]
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Airport Details of Air Asia Miri Office

Airport NameBohol–Panglao International Airport
Airport CodeTAG
AddressHQ9F+H65, Panglao, Bohol, Philippines
Contact Number(038) 412 0833

Air Asia Miri Office Address Map

Services Provided by Air Asia Miri Office

The services offered at AirAsia Office in Miri are as follows:

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Qatar Airways Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment
In-Flight MealsIn-Flight Entertainment

The AirAsia Miri Office provides these services; passengers can request these services and ask for additional help, if required.

Baggage Service

AirAsia gives the passengers free carry-on/hand baggage allowance but checked baggage allowance must be pre-booked/bought in advance at an additional cost.

Free carry-on/hand baggage allowance on AirAsia is subject to following factors:

Each passenger is permitted 2 pieces/items of carry-on/hand baggage.The weight of the carry-on/hand baggage must be ≤ 7kg.All carry-on/hand baggage must have linear dimensions (L+W+H) ≤ 115 centimeters (56+36+23) or ≤ 80 centimeters (40+30+10).The carry-on/hand baggage should fit beneath the seat in front of passenger or in the storage space overhead.

The checked baggage on AirAsia is subject to factors listed below:

Checked baggage allowance must be bought/booked in advance; this can be done on the AirAsia website and AirAsia Super App.Checked baggage allowance is included in the ticket price of AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack ticket(s).AirAsia has the following range of weight options for checked baggage:AirAsia All Destinations [Except to/from U.S.A.]  15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg    AirAsia To/From U.S.A.    1 baggage, weight of baggage must be less than equal to 20kg | 2 baggage, weight of each baggage must be less than equal to 20kg  

Call AirAsia Customer Service or call/visit the AirAsia Office in Miri for baggage allowance and costs related concerns & queries.

Pet Travel Service

AirAsia does not permit any pet(s)/animal companion(s) on board their aircrafts; the only exception to this rule is the allowance of service/guide dogs for the blind and/or deaf passengers on the AirAsia India i5 flights and AirAsia Japan DJ flights, subject to AirAsia Pet Policy.

Contact the AirAsia Miri Office for information or call the AirAsia Office Number.

Cancellation Service

Cancellations and refund claims can be made through the AirAsia website or AirAsia Super App. Cancellation charges are subject to AirAsia Cancellation Policy and AirAsia Refunds Policy.

Passengers should call or visit the AirAsia Office or call the AirAsia Phone Number if they require information for questions about cancellations and/or refunds.

Also Check : Air Asia Bohol Office


The different ways by which passengers can check-in for their AirAsia flight are:

  • Online Check-in:
    • Online check-in is another word for web check-in / mobile check-in; this option is available on the AirAsia website and/or AirAsia Super App.
    • AirAsia passengers can use this between 14 days up to 1 hour prior to departure of their AirAsia flight. 

[AirAsia India i5 passengers can check-in online by using dedicated AirAsia India website and/or AirAsia India mobile app.]

  • Airport Check-in: 
    • Arrive 3 hours before the scheduled departure time, clear security checks and proceed to the AirAsia airport counter to check-in. 
    • Check-in at the AirAsia airport counter stops 1 hour prior to departure of flight.

[*passenger(s) flying with baby/babies, unaccompanied minors, passengers using special assistance service(s) MUST check-in in-person at the AirAsia airport counter.]

All queries concerning check-in can be directed to the AirAsia Office in Miri, passengers can even call the AirAsia Phone Number.

Special Assistance

If needed, passengers can request a special assistance service which is offered by AirAsia across their fleet. Passengers must inform the airline of their requirements at the time of booking or at least 4 hours prior to departure of their intended flight.

Requests for special assistance services must be submitted either when booking a ticket on the AirAsia website or AirAsia Super App or at the AirAsia Office; alternatively, passengers can request special assistance service(s) by calling AirAsia Customer Care.

Some of the AirAsia special assistance services are, but not limited to, wheelchair service(s) and other mobility aid for the quadriplegic/paraplegic passenger(s), special care of expecting mothers, senior citizen(s) special care, unaccompanied minors special handling, etc.

Additional charges may be applicable for special assistance service(s), at both airports: departing and arriving, except in sectors where the service(s) is free of charge.

Visit or call the AirAsia Miri Office for a complete index of special assistance services offered by them.


Frequently Asked Questions (FAQs) of Air Asia Miri Office

What are the hours of operation of the AirAsia Miri Office?

The AirAsia Office in Miri operates Monday to Sunday, 08:30 A.M. to 08:30 P.M. (+8 GMT).

Where can I find the AirAsia mobile app?

The AirAsia mobile app is available and can be downloaded from the Apple App Store or Google Play Store.

What’s the AirAsia check in hours?

Passengers can use the option of online check-in available on the AirAsia website / AirAsia Super App, which is available from 14 days up to 1 hour before flight departure; at the airport the AirAsia check-in desk closes 1 hour before a flight departure.

What is the minimum age requirement for using the special assistance service on AirAsia?

There is no minimum age requirement for requesting special assistance service(s); AirAsia strives to provide the special assistance service(s) to all passengers irrespective of their age, subject to necessary documentation (if required).

How do I upgrade my baggage allowance on AirAsia?

AirAsia offers a range of baggage allowance upgrade options which passengers can check on the AirAsia website / AirAsia Super App.


One thought on “Air Asia Miri Office, Malaysia

  • I had a fantastic experience flying with this airline! The crew was friendly, the seats were comfortable, and the in-flight entertainment options were great. I’ll definitely be flying with them again.


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