Air Asia Penang Office

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The Air Asia Office in Penang is situated inside Penang International Airport. The AirAsia Penang Office offers a range of services to all its passengers: ticket booking/cancellation, airport transfers, check-in etc. All AirAsia flights at Penang International Airport operate from the Main Terminal. AirAsia flights from Penang Airport, connect to 10 locations [Vietnam: Ho Chi Minh City | Indonesia: Denpasar, Jakarta Soekarno Hatta | Belgium: Knokke Het Zoute | Malaysia: Johor Bahru, Kota Kinabalu, Kuala Lumpur, Kuching, Langkawi; Singapore: Singapore Changi] with over 300+ flights throughout the week. AirAsia does not have a dedicated AirAsia Airport Lounge at Penang International Airport; however, AirAsia passengers can make use of the Plaza Premium Lounge at a cost.

Air Asia Penang Office Address

Pulau Pinang, Penang International Airport
Lot No.: L3LS01, Level 3, Mezzanine,
Penang International Airport,
11900 Bayan Lepas, Penang.

Air Asia Penang Airport Office

Penang International Airport,
Lapangan Terbang Antarabangsa Bayan Lepas, 11900 Bayan Lepas, Penang, Malaysia

Airport Phone Number: +60 4-252 0252

Contact Number of Air Asia Office in Penang

Phone Number: 080-46662222

Working hours
24 Hours

Air Asia Penang Office Address Map

Air Asia Online

Check Air Asia Airlines’ Flight Status Here:

Official site of Air Asia Airlines:-

Air Asia Online Booking: Click here (

Air Asia Online Manage Booking:

Air Asia Airlines Baggage Services Information

Air Asia Airlines Baggage Services Phone Numbers:- 080-67662222

Baggage lost and found

Worldwide list of Air Asia Offices

Air Asia Airlines provides a wide range of planes and aircraft

Total fleet: 80

  • Airbus A320-200
  • Airbus A320neo
  • Boeing 747-200
  • Boeing 737-300
  • McDonnell Douglas MD-11

Services Provided by Air Asia Penang Office

The AirAsia Penang Office provides the following services to its passengers:

Flight Ticket Booking / CancellationAirport / In-Flight Wi-Fi
Flight Ticket ReschedulingIn-Flight Entertainment
Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-inIn-Flight Duty Free
Unaccompanied Minor ServiceAirport Facilities
In-Flight MealsTransit Information
Missing LuggageReceipts and Refunds
Immigration ServicesTrip Insurance
Baggage AllowanceAirAsia Promotional Fares Seats Enquiries and Selection
Duty Free AllowanceAirAsia Mobile App
Flight InformationVisa on Arrival
Airport LoungesTransit Information
Visa InformationDelayed Flights
Airport TransfersPremium Red Lounge
Sports EquipmentAirAsia Premium Flatbed
Airport TransportationPremium Flex Fare

At the AirAsia Penang Office, passengers can request assistance for any of the services. Additional queries and concerns can also be resolved at the AirAsia Office in Penang.

Baggage Service

According to Air Asia Baggage Policy, Air Asia passengers are permitted carry-on baggage free allowance; but checked baggage allowance is available at an additional charge.

Two items are allowed as carry-on baggage, the total weight of the 2 items combined must be less than equal to 7kg; and the linear dimension[L+W+H] must adhere to Air Asia parameters: 56cm X 36cm X 23cm OR 40cm X 30cm X 10cm. Carry-on baggage must fit in the overhead storage space or underneath the seat in front of passenger.  

Passengers of Air Asia flights need to pre-book/purchase the checked baggage allowance. AirAsia has the following segments for pre-booking checked baggage allowance:

Air Asia Flights All Destinations [Except flights to/from U.S.A.]15kg (Available on domestic flights only), 20kg, 25kg, 30kg, 40kg
AirAsia Flights To/From U.S.A.1 piece, weighing less than equal to 20kg | 2 pieces, weighing less than equal to 20kg each

Air Asia Premium Flex / Premium Flatbed / Value Pack bookings include the cost of the checked baggage allowance.

Air Asia India flights allow passengers up to 15kg baggage included in their ticket price.

Passengers should contact the Air Asia Office for any help; to review the Air Asia Baggage Policy please refer to the Air Asia website.

Pet Travel Service

Pets / Animal companions are not allowed on board Air Asia flights [exceptions: AirAsia India i5 flights and Air Asia Japan DJ flights].

Please visit the Air Asia Office in Penang or call the AirAsia Customer Service for more information about Pet Travel on AirAsia flights.

Cancellation Service

Passengers should call or visit the Air Asia Office to submit a request to cancel a booking. The cancellations can also be done by passengers themselves through the Air Asia website or through the Air Asia Super App.

Kindly note that the cancellation charges may vary depending on the ticket/fare type and the rules & regulations mentioned during the time of booking. 

Cancellation-related concerns can be directed to the Air Asia Customer Service either over call or by visiting the AirAsia Penang Office in-person.


Passengers of Air Asia flights can check-in through the following:

  • Online Check-in: AirAsia passengers can check-in for their flights through the AirAsia website or through the AirAsia Super App. This feature is available for a flight between 14 days up to 1 hour before departure time of flight. [AirAsia India i5 passengers need to check-in through the AirAsia India website or AirAsia India mobile app.]
  • Airport Check-in: AirAsia passengers must arrive at the airport at least 3 hours before their flight’s departure and check-in at the AirAsia airport counter situated inside the airport. The check-in stops 1 hour before take-off. [***Note: All Passengers who need special assistance, or passengers travelling with babies or unaccompanied minors MUST check-in at the airport in-person.]

Air Asia passengers who have check-in related queries or any other concerns, can contact the AirAsia Office in Penang through a call or by giving them a visit.

Special Assistance

Passengers can submit requests at the Air Asia Penang Office if they require any special assistance. AirAsia provides a range of special assistance services ranging from mobility aid to differently able passengers, special care of expectant mothers, special care of unaccompanied minors, etc. Additional charges are applicable based on sector and in line with AirAsia policies.

Passengers must request the AirAsia Special Assistance Service at the time of booking their flight or at least 4 hours before their intended flight is set to depart.

AirAsia passengers can submit their requests at the AirAsia Penang Office or call the AirAsia Contact Number.

AIRASIA A320 Flight Report

Frequently Asked Questions (FAQs) of Air Asia Penang Office

Where is Air Asia head office?

The Head Office for AirAsia is located in Sepang, Malaysia. Please refer to the AirAsia website for more information.

Does Air Asia provide free food?

In-flight meals optional are available at an additional charge.

Do I need to print my boarding pass?

Airport Authorities regulate the requirements for boarding passes, the mandate of a physical boarding pass may vary from airport to airport.

How do I check my Air Asia flight?

Passengers can check their flight details/status on the AirAsia website or mobile app.

How to check my flight number?

The flight number is mentioned on the AirAsia ticket and boarding pass.


0 thoughts on “Air Asia Penang Office

  • All in all, my experiences travelling with Airasia airline are always positive. Their dedication to offering top-notch service is what keeps me coming back.

  • I was really disappointed when I arrived at my destination and my baggage was nowhere to be found. The airport staff was helpful, but it’s frustrating to think that my belongings are lost somewhere. I hope they can locate it soon.


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