Malaysia Airlines Penang Office

Flight Queries? Call an Expert

Are you all prepared to catch your Malaysia Airlines flight from Penang? You must have proceeded with complete measures. Still, in case, something unforeseen happens, we are here to provide you with aid. You must go through this detailed guide whether you are heading on a leisure journey or it is a business meeting. Travel representatives at the Malaysia Airlines Penang Office will be there with you at every step to enable a smooth flight journey for you.

Contact Details of Malaysia Airlines Penang Office

Malaysia Airlines Penang Office AddressAeroDarat Services Sdn Bhd, Level 2, Penang International Airport, 11900 Bayan Lepas, Penang, Malaysia
Malaysia Airlines Penang Office Contact Number+604 6190 343 / 107 / 308 / 116
Working Hours24 Hours
Official WebsiteClick Here
Online Check InClick Here
Manage BookingBook Here

Airport Details of Malaysia Airlines Penang Office

Airport NamePenang International Airport
Airport CodePEN
AddressLapangan Terbang Antarabangsa Bayan Lepas, 11900 Bayan Lepas, Penang, Malaysia
Contact Number+60 4-252 0252

Malaysia Airlines Penang Office Address Map

Services Provided by Malaysia Airlines Penang Office

Though everything might be in place, there could be unexpected situations leading to disappointment and a bad travel experience. Feel free to speak to travel executives at the Malaysia Airlines Penang Office regarding issues on the following services so as to have the best in-flight experience.

Ticket Booking and CancellationIn-Flight Entertainment
Booking AmendmentsIn-Flight Duty-free
Web Check-inAirport Facilities
Airport Check-inDelayed Flights
Unaccompanied Minor TravelGolden Lounge
Baggage AllowanceEnrich Frequent Flyer
Duty-free AllowancePromotional Fares
Flight InformationTravel with Animals or Pets
Airport LoungesSeats Enquiries
Visa InformationMalaysia Airlines Mobile App
Missing LuggageVisa on Arrival
Immigration ServicesTransit Information
In-flight WifiRefunds
Airport WifiIn-Flight Meals


Seek guidance from the Malaysia Airlines Penang Office staff for ticket reservations. You can also do it under the “Flights” tab on the homepage of the airline’s website. If you wish to reserve a hotel stay, along with tickets, go to the “Flight + Hotel” tab.  

Manage Booking

You can view your booking and make changes to it under the “Manage” tab on the website’s homepage. Then enter the Booking Reference Number and the Last Name to locate your booking. You may also choose to cancel your booking from there. This tab also offers you the option to view the inflight menu by choosing the Destination or the Flight Number.

Cancellation and Refund

You can cancel your ticket under the “Manage” tab on the airline’s website, as given in the point above. It depends on the type of booking if you need to pay the cancellation charge and also if a refund is applicable on the same. For detailed information on cancellations and refunds, you are suggested to speak to the representatives at the Malaysia Airlines Penang Office.

Flight Status

Refer to the “Flight Status” tab on the website’s homepage and view the status based on Cities or Flight Number. 

Flight Upgrade

Click on “Upgrade”, given on the website’s homepage, if you wish to upgrade your flight. You can use MHUpgrade or Enrich Upgrade to upgrade the same.


When booking with Malaysia Airlines, you can make group reservations and there should be at least 10 passengers or more in a booking. You can get a lot of advantages from it. This reservation’s chosen seats must be confirmed seven days prior to the flight’s departure. You can read more and plan accordingly.


You can carry 1 piece of cabin baggage (maximum 7 kg weight) in Economy Class, 2 pieces in Business Class and Business Suite each (up to 14 kg weight in each). In the case of checked baggage, the total dimension must not exceed 158 cm. If you have extra baggage, you are suggested to buy it in advance by visiting the “Manage” tab on the homepage of the airline’s website. You must do the same 24 hours before the flight departure.

Don’t forget to go through the comprehensive information about the baggage policy of Malaysia Airlines.


It is important that you maintain the necessary travel documents on hand and have them ready to present at the check-in desk at Penang International Airport. Go to the Malaysia Airlines website and select the “Check-in” tab from the homepage if you want to check in online. Then, to complete the check-in, provide your last name and the Booking Reference/e-Ticket Number. The web check-in option is available 48 hours prior to departure and can be used up to 90 minutes before takeoff. You can print or have the boarding pass sent to your phone.

It is crucial to remember that if you are traveling on a codeshare airline, you must use the operator airline’s website to check in or go to the airport check-in desk. 

Special Assistance

Travelers with disabilities or limited mobility can fly with Malaysia Airlines in complete comfort and convenience. It is possible to post requirements far in advance for things like carrying portable oxygen concentrators and availing stretcher services. Additionally, more arrangements can be made if you are taking an infant or children with you. Unaccompanied minors can also travel without any difficulty, and the airline staff takes extra care of your kids. Also, there are particular rules and regulations for travelers with health issues like diabetes, those who need pacemakers, and those who are allergic to some products.

Make sure to read more about these Special Assistance services mentioned on the Malaysia Airlines website. 

Car Rental

You can avail car rental services from the airport without facing any hassle.
Enrich Loyalty Program: The Malaysia Airlines membership program allows you to accumulate privileges and exclusive advantages. You can get seat upgrades, access to Malaysia Airlines Golden Lounges, hotel stays, meals, and more. You can also avail services on the airline’s partner websites. Get detailed information about the Enrich Loyalty Program.

Malaysia Airlines | Penang (PEN) | Boeing 737-800 | Economy

Frequently Asked Questions (FAQs) of Malaysia Airlines Penang Office

What is the Malaysia Airlines Penang Office Address?

The office is located at AeroDarat Services Sdn Bhd, Level 2, Penang International Airport, 11900 Bayan Lepas, Penang, Malaysia.

Where is the Penang International Airport located?

Penang International Airport is conveniently set in Bayan Lepas area, south-east of Penang Island, Malaysia. This location is around 14 km away from George Town city center.

How can I cancel my Malaysia Airlines booking?

You can cancel your booking by visiting the “Manage” tab, displayed on the homepage of the website of Malaysia Airlines.

Can I book a car rental from the airport?

Yes, you can easily book car rental from Penang International Airport. You may reach out to the staff at the airport office for guidance.

What type of services are offered on Malaysia Airlines flights?

You are provided with a modern experience with dining and entertainment services on the flight. You can also avail high-speed Wifi. Besides, MHshop (online duty-free shop) shopping is offered to you as an exclusive service, as you can order products online. These are delivered to your seats without any charge. More services also depend on the type of class you have chosen to travel in.


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