Air Canada Halifax Office

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The Air Canada Office in Halifax is situated inside Halifax Stanfield International Airport a.k.a. Halifax International Airport. Ticket reservations, cancellations, flight info and other assistance can be requested at the Air Canada Halifax Office. Passengers can use the dedicated Air Canada Airport Lounges – Maple Leaf Lounge at Halifax Airport; however, Maple Leaf Lounge access is not available for flights to the United-States when departing from Halifax Air Canada flights from Halifax connect to 9 destinations in Canada through the airline’s domestic network and 7 international destinations.

Contact Details of Air Canada Halifax Office

Air Canada Halifax Office AddressTerminal 1747 Bell Blvd, Goffs, NS B2T 1K2, Canada
Air Canada Halifax Office Contact NumberFlight Info and Reservations: 1-888-247-2262
Delayed / Damaged Baggage: 1-888-689-2247
Working Hours24 Hours
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Airport Details of Air Canada Halifax Office

Airport NameHalifax Stanfield International Airport
Airport CodeCYHZ, YHZ
Address747 Bell Blvd, Goffs, NS B2T 1K2, Canada
Contact Number+1 902-873-4422

Air Canada Halifax Office Address Map

Services Provided by Air Canada Halifax Office

The services offered at the Air Canada Office in Halifax offers the following services:

Flight Booking/CancellationsMissing/Delayed Luggage
Airport LoungesAirport Transfers / Transportations
Flight/Visa InfoDuty-Free Allowance
MilesVisa/Immigration Services
Delayed FlightsEconomy, Economy Premium, Premium Rouge and Business Enquiries
Airport FacilitiesCheck-in [Online/Counter/Self-Service]
In-Flight Meals / EntertainmentAirport/ In-Flight Wi-Fi
Aeroplan EnquiriesReceipts/Refunds
Visa on ArrivalAirport Lounges
Ok to BoardBaggage Allowance

ir Canada passengers can avail these services at the Air Canada Office.

Baggage Service

Free carry-on/hand baggage and checked baggage allowance is allotted based on the ticket/fare class as follows;

Economy ClassPremium Economy ClassPremium Rouge ClassBusiness Class
Carry-on / Hand Baggage1 Standard Carry-on [Linear Dimension(L+W+H) ≤ 118cm/46in] + 1 personal baggage [Linear Dimension(L+W+H) ≤ 92cm/36in]
*Note: Additional Carry-on Baggage is chargeable at $225 CAD/USD
Checked Baggage1 piece permitted
Weight ≤ 23kg/50lb 
Linear dimension(L+W+H) ≤ 158 centimeters [62 inches].
1 piece permitted
Weight ≤ 32kg/70lb
Linear dimension(L+W+H) ≤ 158 centimeters [62 inches].

To calculate the free baggage allowance, check the Air Canada website: Air Canada Baggage Allowance Calculator .

Mentioned here are the fees/charges which are applicable to checked baggage if overweight/oversized:

  • For checked baggage weighing 23 to 32kg [50-70lb]: $100 CAD/USD
  • For checked baggage having a linear dimension(L+W+H) of 158 up to 292 centimeters [63 to 115 inches]: $100 CAD/USD
  • A $100 CAD/USD fee chargeable only once if a bag is overweight and oversized.
  • If a $225 CAD/USD extra baggage fee is already paid, no additional overweight/oversized charges need to be paid.

The Air Canada Baggage Policy can be read on the airline’s website; contact the Air Canada Office in Halifax for baggage-related queries.

Pet Travel Service

Subject to Air Canada Pet Policy, passengers can book travel for pet(s in the cabin on Air Canada.

The following factors must be noted when planning to book pet travel with Air Canada:

  • 1 animal per passenger is permitted in the cabin.
  • Animals [Cat or Dog] should be small enough to stand, turn around and lie down inside their carrier/kennel beneath the seat in front of the passenger.
  • Animals must be 12 weeks or older at the time of travel and well trained / behaved.
  • Kennel / Carrier size and weight limits:
    • Size – Linear Dimension (L+W+H) must be ≤ 292 centimeters / 115 inches.
    • Weight – Pet/Animal companion and kennel, combined weight must be ≤ 45kg / 100lb.
  • Fees/Costs/Charges:
    • In Aircraft Cabin
      • Within Canada and Canada/U.S.A. (except Hawaii): $50 – $59 CAD/USD 
      • International: $100 – $118 CAD/USD
    • In Baggage Compartment
      • Within Canada and Canada/U.S.A. (except Hawaii): $105 – $120.75 CAD/USD
      • International: $270 – $318.60 CAD/USD

[*note: Animals are not allowed in Air Canada flights to Hawaii.]

  • Passengers cannot have a pet/animal companion in the cabin if:
    • Passenger has a seat at an exit/ bulkhead row. 
    • The passenger is an unaccompanied minor.
    • Passenger is traveling in the Air Canada Premium Economy cabin.
    • The passenger is in the Air Canada Business Class cabin of Air Canada Boeing 737 MAX 8 (7M8) aircraft.

Contact the Air Canada Halifax Office for enquiries pertaining pet travel enquiries and other assistance.

Cancellation Service

Air Canada passengers who wish to cancel their booking(s)/ticket(s) can request for the same at this Air Canada office location. As per Air Canada Cancellation Policy:

  • Travelers who cancel their ticket/booking within the 24 hours from the time it was booked, those travelers are entitled to a full refund.
  • Canceling Air Canada ticket(s) outside the 24-hour frame are subject to the rules and regulations of Air Canada as stated at the time of booking.
  • Air Canada flight tickets booked from a travel agent/agency/website; passengers need to contact them directly for cancellations.

Call the Air Canada Customer Service Center or contact the Air Canada Office in Halifax for more information regarding cancellations.


Air Canada can check-in for their flights through one of the following:

Online Check-in:
This option is available to passengers between 24 hours and 1 hour before flight departure; option available on Air Canada Mobile app and website.*Note: e-boarding pass is not permitted/accepted in Algeria, Cuba and Morocco.
Airport Check-in:
The check-in at the airport counter stops 1 hour before scheduled departure; passengers should arrive 2-3 hours early and clear necessary security checks and proceed to check-in.
Self-service Kiosk Check-in:
Many airports have self-service kiosks; passengers can check-in from these kiosks between 12 hours and up to 45 minutes before departure.

Persons looking for additional assistance about Air Canada Check-in can contact the Air Canada Office in Halifax.

Special Assistance

Air Canada special assistance service offers mobility aid to paraplegic/quadriplegic and other differently able travelers, special handling of passengers with medical condition(s), special dietary meals, pet travel guidance and special care for unaccompanied minors, and bereavement fare under special circumstances.

Passengers can request for these services by calling or visiting the Air Canada Halifax Office; requests should be submitted at least 48 hours before their flight’s scheduled departure.

Delta Airlines First Class

Frequently Asked Questions (FAQs) of Air Canada Halifax Office

How to check Air Canada flight status?

Air Canada flight status can be checked on the Air Canada mobile app and on the Air Canada website.

How to check-in Air Canada?

Air Canada passengers can check-in to their flights either at the airport or through the online check-in available on the airlines’ website and mobile app.

What is the Air Canada customer care number?

The Air Canada Customer Care Number for reservations and other information is
1-888-247-2262 for Canada and the U.S.A.; other country specific numbers can be found on the airline’s website.

How to book Air Canada flights?

Travelers can search flights, fares and book ticket(s) for Air Canada by visiting the website or checking the mobile app; subsequently, travelers can also call or visit the Air Canada Office in Halifax.

How to “Air Canada manage my booking”?

Passengers with booking(s)/ticket(s) can manage the booking through the “Manage Booking” section on the airline’s website/mobile app; traveler(s) can make changes to their reservation, select in-flight meals, buy extra baggage, seat selection, etc.


One thought on “Air Canada Halifax Office

  • Yesterday I was supposed to fly with an air Canada to my friend’s wedding and my flight got delayed for 5 hours. The airline tried to arrange a new flight for me but It would have not been helpful. So the airline airport staff refunded me my money which was 3 times the price I paid.. Have to say their staff is super helpful..


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