Air France Philadelphia International Airport Terminal (PHL)

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Travelers are in need of flight related details, and information of flight related services and amenities such as extra / additional baggage allowance, inflight wifi, special assistance services, preferred seat selection, ticket upgrade, airport transfers, etc.; the information shared on this page would benefit travelers preparing / planning for a flight that may be arriving at or departing from the Air France Philadelphia International Airport Terminal. Travelers [individuals / groups] may use the details furnished here to act as a guide whilst preparing themselves for an upcoming / future flight.

Details of Air France Philadelphia Airport

The Air France PHL Terminal is D, at Philadelphia International Airport.

Airport NamePhiladelphia International Airport
Air France Philadelphia Airport Address8000 Essington Ave, Philadelphia, PA 19153, United States
Airport CodePHL
Air France Philadelphia Airport Contact Number+12159376937
Air France Philadelphia Airport TerminalTerminal D
Working Hours24 hours
Official Websitewwws.airfrance.com
YouTubewww.youtube.com/@airfrancefr
Facebookwww.facebook.com/airfrance
Twittertwitter.com/airfrancein
Instagram Accountwww.instagram.com/airfrance

Services provided by Air France at Philadelphia Airport Terminal PHL

At the Office of Air France at Philadelphia Terminal, passengers can avail themselves of the following services / amenities:

Ticket BookingAirport Lounges, Wi-Fi, and Other Facilities
Ticket CancellationVisa Information and Services
Online Check-inIn-Flight Meals, Entertainment, and Wi-Fi
Ticket Rebooking or ReschedulingSports and Musical Equipment
Airport Counter Check-inPre-Booking Baggage Allowance
Self-Service Kiosk Center Check-inImmigration and Related Services
Unaccompanied Minor Policy and ServiceAnimals and Pets Policy
Baggage AllowanceDelayed and Cancelled Flights
Flight Status and InformationTravel Insurance
Air Rewards Membership and Related DetailsVisa on Arrival Services

Booking

The crew on duty at the Air France Philadelphia terminal office can be requested for assistance with making ticket bookings; alternatively, travelers can make reservations by themselves via Air France website / mobile app.

Cancellation & Refund

Requests for cancellations and / or refunds can be made with the staff present at the Air France Philadelphia terminal office; passengers should know that cancellation / refund requests for tickets issued by third party travel agency / agent / website will not be catered to at the airline office. For queries regarding cancellations / refunds please contact the airline’s customer service.

Manage Booking

Making changes to reservations and / or personalizing bookings by adding or removing flight related services / amenities can be a breeze with the help of airline representatives on duty at the office of the Air France terminal at Philadelphia International Airport. Subsequently, the airline’s website / mobile app provides the “My Bookings” sections for passengers to manage their reservations.

Baggage Allowance

Carry-on and checked baggage allowance as per the Air France Baggage Policy is as follows:

  • Carry-on / Cabin Baggage Allowance – Passengers should make sure that the dimensions of carry-on / cabin luggage are less than or equal to 55x35x25 centimeter / 21.6×13.7×9.8 inches
    • Economy passengers are permitted 1 carry-on / cabin luggage and 1 personal item; the combined weight should be less than or equal to 12 kg/26.4 lbs.
    • Premium Economy, Business, or La Première cabin passengers are allowed up to 2 carry-on / cabin luggage and 1 personal item; the combined weight must be less than or equal to 18 kg/40 lbs.
  • Checked Baggage Allowance
    • Economy passengers are permitted up to 2 checked luggage having a weight of less than or equal to 23 kg/50 lb. each.
    • Premium Economy passengers are permitted up to 2 checked luggage having a  weight of less than or equal to  23 kg/50 lb each.
    • Business class passengers are permitted up to 2 checked luggage having a  weight of less than or equal to 32 kg/70 lb each.
    • La Première cabin passengers are permitted up to 3 checked luggage having a weight of less than or equal to  32 kg/70 lb each.

Flying Blue Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus members are provided with the permission of 1 additional checked luggage at no additional fee. If the free baggage allowance is not enough, passengers can buy extra / additional baggage allowance. For queries regarding baggage allowance, kindly contact the office of the Air France terminal at Philadelphia airport.

Check-in

Check-in for Air France flights either via the airline’s website / mobile app or via the self-service kiosk at the airport or in person at the Air France airport counter. Online / web / mobile check-in via the Air France mobile app / website is available from 24 hours up to 60 minutes prior to a flight’s scheduled times of departure. Check-in at the airport counter stops 60 minutes prior to scheduled departure time of a flight.

Special Assistance Services

Requests to avail special assistance services must be submitted to the airline at least 48 hours prior to the departure of an intended flight; travelers can request for assistance with mobility, inflight medical assist, special diet meal requests, etc. For more details check the Air France site or contact the Air France office / customer service.

Inflight WiFi

The following aircrafts of the Air France fleet are Wi-Fi enable: Boeing 777, Boeing 787, Airbus A318, A319, A330, A350, A220, A320, and A321; Passengers can opt to purchase and use either the Message Pass or Surf Pass or Stream Pass, depending on their requirement. The wifi pass may be bought at the Air France Philadelphia terminal check-in counter or via the airline’s website / mobile app while checking-in for a flight. For cost of pass and other wifi related queries, please contact the Air France office / customer service.

Lost / Delayed / Damaged Baggage

The AIR FRANCE KLM baggage office at the airport must be immediately notified in case of delayed / lost / damaged luggage before exiting the airport. Lost luggage can be reported to the airline no later than 48 hours from the day of incident and damaged baggage must be reported within 7 days from the day of incident. For additional details, please call / visit the Air France office / customer service or check the airline’s website.

Pet Travel Service

The airline offers pet travel service for cats and dogs, subject to Air France Pet Policy. Pet(s) / animal companion(s) may be transported in the passenger cabin or in the aircraft hold. Snub-nosed animals (such as pugs, boxers, bulldogs and Shih Tzu dogs, or Persian and Burmese cats) are prohibited from being transported in the aircraft hold and pet(s) / animal companion(s) are not permitted in the Business class cabin on intercontinental flights.

Airport Lounge

There is no lounge operated by the airline at Philadelphia airport; as a member airline of SkyTeam, Air France passengers can avail themselves of access and use of other SkyTeam member airline lounges present at Philadelphia International Airport:

  • Delta Sky Club at Terminal 2 Mezzanine Level, West
  • KAL Lounge at Philadelphia International Terminal, Airside – After Security Check
  • Delta Sky Club at Terminal 2 Mezzanine Level East

For terms & conditions of access and use of lounges please check the SkyTeam website or request for information from the Air France Philadelphia terminal crew.

Car Rental at Philadelphia Airport

The offices of car rental companies are off-airport; shuttles are provided by car rental agencies for the convenience of travelers to be picked-up and dropped-off. “Rental Car Shuttles” signs colored in purple are visible at the Lower/Arrivals level, outside the baggage claim area. More information can be found on the airport’s website or requested from the airport staff.

Parking at Philadelphia International Airport

A variety of parking options have been provided to facilitate the parking needs of travelers driving to Philadelphia airport, they are as follows:

  • Central Terminal Area Parking
  • Economy Parking
  • Electric Vehicle Parking
  • Cell Phone Waiting Lot
  • Motorcycle and Bike Parking
  • Van Nuys FlyAway Parking

Parking can also be booked in advance via the airport’s website; for additional details please check the airport’s official website or request information from the airport staff.

Amenities & Services at Philadelphia Airport

The amenities and services listed below have been provided at Philadelphia International Airport to better all travelers’ airport experience:

  • Restaurants, Food & Beverages
  • Newsstands
  • Retail Shops
  • Duty Free Shops
  • Lounges
  • Airport Police
  • Lost and Found
  • Medical and First Aid
  • Nursing Station
  • Financial Services
  • Philadelphia Art Program

The airport staff can be requested for additional assistance and / or information, or travelers can check the airport’s website.

Air France Philadelphia Airport Map

Frequently Asked Questions (FAQs) of Air France Philadelphia Airport

What terminal is Air France at Philadelphia International Airport?

Air France flights arriving at or departing from Philadelphia International Airport Terminal D.

Where are the Air France Philadelphia terminal arrivals?

Air France flights arrive at Terminal D at Philadelphia Airport.

Where are the Air France Philadelphia terminal departures?

Air France flight departures happen from Terminal D at Philadelphia Airport.

 

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