Malaysia Airlines Jakarta Office

Flight Queries? Call an Expert

The Malaysia Airlines Jakarta Office is in the PT AVS Indonesia Setiabudi Atrium Building, Jakarta; an approximate 45 minutes’ drive from the Soekarno Hatta International Airport a.k.a. Jakarta International Airport. Malaysia Airlines operates all its flights from Terminal 3 at Jakarta Airport. There is no dedicated Malaysia Airlines Airport Lounge in Jakarta Airport, however passengers can make use of the Saphire Plaza Premium Lounge, open 24 hours on all days,located on Level 1 of the International Terminal 1 at Jakarta International Airport. Malaysia Airlines connects Jakarta, Indonesia to Kuala Lumpur, Malaysia with multiple flights throughout the week.

Contact Details of Malaysia Airlines Jakarta Office

Malaysia Airlines Jakarta Office AddressPT AVS Indonesia
Setiabudi Atrium Building
2nd Floor Suite 207A
JL HR Rasuna Said Kav.62, Kuningan
Jakarta 12920
Malaysia Airlines Jakarta Office Contact Number130088300 [Global Customer Contact Center]
+603 7843 3000 [Within Malaysia]
Working HoursMonday to Friday – 8:30 A.M. to 05:30 P.M.
Malaysia Airlines Android AppClick Here
Malaysia Airlines iOS AppClick Here
Check Flight Status of Malaysia AirlinesClick Here

Airport Details of Malaysia Airlines Jakarta Office

Airport NameSoekarno-Hatta International Airport
AddressTangerang City, Banten 19120, Indonesia
Contact Number+62 21 5505179
Airport CodeCGK

Malaysia Airlines Jakarta Office Address Map

Services Provided by Malaysia Airlines Jakarta Office

Passengers flying with Malaysia Airlines can seek assistance for the following services at the Malaysia Airlines Indonesia Jakarta Office:

Flight Ticket BookingMissing Luggage
Flight Ticket CancellationImmigration Services
Flight Ticket ReschedulingIn-Flight Wi-fi
Web Check-inAirport Wi-fi
Airport Counter Check-inIn-Flight Entertainment
Self Service Kiosk Check-inIn-Flight Duty Free
Unaccompanied MinorAirport Facilities
Baggage AllowanceDelayed Flights
Duty Free AllowanceCodeshare Partners
Flight InformationPromotional Fares
Airport TransfersAnimals and Pets
Sports EquipmentVisa Information
Airport TransportationAirport Lounges
Seats Enquiries and SelectionReceipts and Refunds
Malaysia Airlines Mobile AppIn-Flight Meals
Visa on ArrivalTravel Insurance
Transit InformationOneworld Alliance

Please direct the queries and concerns to the Malaysia Airlines Office in Jakarta or call the Malaysia Airlines Customer Service.

Baggage Service

As per the Malaysia Airlines Baggage Policy, passengers are given free baggage allowances with respect to their rules as follows:

  • Linear Dimension of each piece of baggage must not exceed 158 centimeters / 62 inches.
  • Weight of each baggage must not be above 32kg [70lb].

Additional charges are applicable to all baggage that exceed the limit as defined by Malaysia Airlines.

Passengers can request detailed information at the Malaysia Airlines Jakarta Office; the complete Malaysia Airlines Baggage Policy can be read on the Malaysia Airlines website. 

Pet Travel Service

Malaysia Airlines allows only service/guide dogs on board their aircrafts, subject to the terms and conditions of Malaysia Airlines; no other pets/animal companions are permitted.

The details of the Malaysia Airlines Pet Policy can be reviewed on the Malaysia Airlines website. For additional details please visit the Malaysia Airlines Indonesia Jakarta Office or call the Malaysia Airlines Jakarta Phone Number.

Cancellation Service

Passengers can cancel their existing booking with Malaysia Airlines at the Malaysia Airlines Office in Jakarta, please note that cancellation charges are applicable as per the terms and conditions stated at the time of making the booking.

Passengers who wish to review the full Malaysia Airlines Cancellation Policy please check the Malaysia Airlines website or contact the Malaysia Airlines Indonesia Jakarta Office.


Listed below are ways for Malaysia Airlines passengers to check-in:

Online Check-in: Web Check-in: Passengers can check-in for their Malaysia Airlines flight through the website; this option is available from 48 hours up to 90 minutes before the flight is set to take-off.Mobile Check-in: Passengers can check-in for their Malaysia Airlines flight through the mobile applications; this option is available from 48 hours up to 90 minutes before flight departure.
Airport Counter Check-in: Passengers must arrive at the airport least 3 hours before their flight is set to take-off and check-in at the Malaysia Airlines Airport Counter. Passengers can do this at least 120-90 minutes before departure of intended flight.
Self-service Kiosk: The Malaysia Airlines self-service kiosk is an option that is presently only available at Kuala Lumpur International Airport, Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru and Langkawi; from this kiosk passengers can check-in, print bag tags, print boarding pass etc. This option is available between 48 hours and 60 minutes prior to flight departure.

Please visit the Malaysia Airlines Jakarta Office if additional assistance is needed or if there are concerns/queries.

Special Assistance

Malaysia Airlines strives to ensure that all the passengers’ requirements are met thereby enhancing the overall flight experience, that includes providing special assistance services to differently able passengers, expecting mothers, unaccompanied minors etc.

Passengers must notify Malaysia Airlines at the times of booking their tickets if they need to use any special assistance service; some special assistance services may be chargeable.

Please refer to the Malaysia Airlines website for more service information or contact the Malaysia Airlines Office.


Frequently Asked Questions (FAQs) of Malaysia Airlines Jakarta Office

How do I contact Malaysia Airlines?

Malaysia Airlines can be contacted by calling the Global Customer Contact Center 1300883000, subsequently passengers can also send queries through the feedback form available on the Malaysia Airlines website.

Does Malaysia Airlines give refund?

Refunds for any cancelled tickets/bookings with Malaysia Airlines are subject to the Cancellation Policy and Refund Policy as stipulated by Malaysia Airlines. Please refer to the website for details of the policies or visit/call the Malaysia Airlines Office in Jakarta.

What items are restricted on Malaysia Airlines flight?

Items such as Lithium Batteries, knives, toy weapons, flammable liquids etc., are not permitted on Malaysia Airlines flight. For a comprehensive list of all the restricted items please check the Malaysia Airlines website or contact the Malaysia Airlines Office.

What is Malaysia Airlines known for?

Malaysia Airlines is the national carrier of Malaysia, offering flights to numerous destinations within Malaysia and around the world. A list of the routes that Malaysia Airlines connects can be found from the Malaysia Airlines website or by contacting the Malaysia Airlines Office.

Does Malaysia Airlines fly to USA?

Yes! Malaysia Airlines does have multiple flight to/from U.S.A.; please check the Malaysia Airlines website or contact the Malaysia Airlines Office for airports and routes that Malaysia Airlines fly to.


One thought on “Malaysia Airlines Jakarta Office

  • Dear Malaysia Airlines Jakarta Office, I’m eager to plan my next travel adventure and considering your services for an unforgettable experience. Can you please provide insights into the unique traveling experiences you offer, on this date 25 January.


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