Air Canada Cancun International Airport Terminal (CUN)

This segment shares details centric to Air Canada Cancun International Airport Terminal for the benefit of travelers on Air Canada flights departing from or arriving at Cancun airport. The information provided here can act as a guide to plan a future flight or prepare for an upcoming flight with Air Canada. An overview of some essential flight related amenities and services such as baggage allowance, flight ticket bookings / rescheduling / cancellations, inflight wifi, etc., have been made available on this page.

Details of Air Canada Cancun Airport

The Air Canada Cancun Terminal is Terminal 2, at Cancun International Airport.

Services provided by Air Canada at Cancun Airport Terminal CUN

At the Office of Air Canada at Cancun Terminal, passengers can avail themselves of the following services / amenities:

Booking

Travelers can make reservations of Air Canada flight tickets by themselves via the airline’s website and mobile applications, however, in the off chance that they might need assistance with booking, they can request for help from the crew at the Air Canada Cancun terminal office.

Manage Booking

Passengers can request for help with managing bookings from the representatives on duty at the office of the Air Canada terminal at Cancun airport. Alternatively, they can access their reservations and make changes and / or add or remove flight related amenities and services through the Air Canada mobile app / website.

Baggage Allowance

The free baggage allowance varies with respect to the ticket / fare class type and is subject to Air Canada Baggage Policy; to check precise baggage allowance, kindly review flight ticket or contact the Air Canada Cancun terminal office.

Cancellation and Refund

Cancellations and refunds may be eligible subject to the fare rules as per the Air Canada Cancellation Policy. Requests for cancellations / refunds of tickets issued by 3rd party travel websites / travel agencies / travel agents will not be entertained at the Air Canada office.

Pet Travel Services

Pet travel services are available on flights operated by Air Canada, for codeshare airlines please refer to their respective website for the terms and conditions. For costs and other information please contact the Air Canada Cancun terminal office. Pet(s) / animal companion(s) can travel in the passenger cabin or the aircraft hold conditional to Air Canada Pet Policy.

Delayed, Lost, or Damaged Baggage

If dealing with damaged / lost / delayed, immediately inform the Air Canada baggage service agent at the airport, they will resolve the issue.

Check-in

The airline provides the option of web / online check-in via their website and mobile app (available from 24 hours prior to a flight’s scheduled time of departure); self-service kiosks at the airport may also be used to check-in for an Air Canada flight. In person check-in can also be done at the Air Canada Cancun terminal. Check-in can be done up to 60 minutes before a flight’s departure time.

Special Assistance Services

Requests to avail special assistance services must be submitted to the airline at least 48 hours before the passenger’s intended flight’s departure time. Special assistance services include, but not limited to, mobility assistance, special meals, supervision of elderly passengers, etc.Contact the Air Canada Cancun terminal office for more details or refer to the Air Canada website.

In-flight Wi-fi

Wifi is available on Boeing 777-300ER (77W), Boeing 777-200LR (77L), Airbus A330-300 (333), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A321-200 (321), Airbus A220-300 (223), Airbus A320-200 (320), Airbus A319-100 (319) and on select Mitsubishi CRJ900 (CR9). Passengers would need to wait till they board their flight in order to purchase access to the onboard wifi. For details please refer to the airline’s website or contact the office of the Air Canada Cancun terminal.

Airport Lounge

As a Star Alliance member airline, Air Canada offers its passengers access and use of the following lounges at Cancun airport:

• Lufthansa Business Lounge at Terminal 1, Departure Area,immediate left after security
• Lufthansa Senator Lounge at Terminal 1, Departure Area,immediate left after security
• Maharaja Lounge Business Class at Terminal 4, 4th Floor,Near Gate 5 after TSA Security above Gate 5
• Maharaja Lounge First Class at Terminal 4, 4th Floor,Near Gate 5 after TSA Security above Gate 5
• British Airways Lounge at International Terminal 7, 3rd floor
• Korean Air Lounge at Terminal 1
• Swiss Lounge at Terminal 4, 4th Floor,A2 Check-in Level (After security checkpoint)
• The Lounge at Terminal 4, in the duty-free shopping area.
• Virgin Clubhouse at Terminal 4, Above Boarding Gates A4 and A5 after security checkpoint

For the terms and conditions please contact the office of the Air Canada terminal at Cancun international airport.

Car Rental at Cancun Airport

The arrivals area of all terminals have courtesy phones and / or counters of rental car agencies, which travelers may use to hire cars if they wish.

Parking at Cancun Intl Airport

Travelers can choose from multiple parking options at Cancun airport; the airport also offers advance booking for parking through their website. The Easy AirTrain is available to commute, it connects the parking lots to all the terminals in the airport.

Services & Amenities at Cancun International Airport

Listed below are the services / amenities provided at Cancun international airport:

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Restaurants
• Books & Magazines
• Convenience Shopping
• Duty Free
• Electronics
• Fashion & Accessories
• Florist
• Gifts & Souvenirs
• Spirits & Wine
• Travel Essentials

Air Canada Cancun Airport Map

Frequently Asked Questions (FAQs) of Air Canada Cancun Airport