Hawaiian Airlines Phoenix Sky Harbor International Airport Terminal (PHX)

Tracking information regarding an airline’s airport terminal, flight status, index of special assistance services, free baggage allowance, the availability of inflight wifi / entertainment / dining, etc., is a tedious task. This page shares essential information, relevant to travelers arriving at or departing from the Hawaiian Airlines Phoenix Sky Harbor International Airport Terminal; the details can act as a guide to prepare for an upcoming flight or plan a future flight with the airline.

Details of Hawaiian Airlines Phoenix Sky Harbor Airport

The Hawaiian Airlines Phoenix Sky Harbor Terminal is 3, at Phoenix Sky Harbor International Airport.

Services provided by Hawaiian Airlines at Phoenix Sky Harbor Airport Terminal PHX

At the Office of Hawaiian Airlines at Phoenix Sky Harbor Terminal, passengers can avail themselves of the following services / amenities:

Booking

The Hawaiian Airlines website / mobile app provides travelers the option to make flight reservations by themselves; alternatively, if travelers need help, they can request the personnel stationed at the office of Hawaiian Airlines terminal at Phoenix Sky Harbor airport.

Manage Booking

The airline’s website / mobile app provides passengers the option to manage their reservations themselves; passengers may make changes to their reservations and / or add or remove flight related service / amenities. Passengers who need assistance, may request for help from the Hawaiian Airlines Phoenix Sky Harbor terminal crew.

Baggage Allowance

First Class Passengers, International Travel, Pualani Gold/Premier Club/Corporate Members, GOV/MIL Fare Travel are allowed up to 2 free checked baggage allowance; Pualani Platinum members are permitted up to 3 free checked baggage allowance. All passengers of other ticket fare / class type can buy baggage allowance either at the Hawaiian Airlines terminal at Phoenix Sky Harbor international airport or on the airline’s website / mobile application.

Cancellation and Refund

All cancellations and / or refunds are subject to Hawaiian Airlines cancellation policy; for details regarding cancellation / refund, kindly contact the airline’s office or call their customer service number.

Pet Travel Services

The airline only permits travel reservations for cats and dogs on board their aircrafts; details may be read on the Hawaiian Airlines website or travelers may call / visit the Hawaiian Airlines office in Phoenix Sky Harbor airport for queries pertaining to charges, etc.

Delayed, Lost, or Damaged Baggage

Passengers with problems of delayed / lost / damaged baggage should  notify the airline personnel immediately, at the destination airport. More details can be read on the airline’s website and passengers can call / visit the Hawaiian Airlines office. 

Check-in

Hawaiian Airlines passengers can opt to use one of the options mentioned below to check-in for their flights.

• TSA PreCheck available in select airport; check with the airlines to verify where all this option is available
• Web / Mobile check-in
• Self Service Kiosks
• Airport counter check-in

Passengers should note the following:

• between Neighbor Island destinations: check-in closes 30 minutes prior to a flight’s scheduled departure.
• between Hawaii and North America: check-in closes 45 minutes prior to a flight’s scheduled departure.
• between Hawaii and international destinations: check-in closes 60 minutes prior to a flight’s scheduled departure.

Additional assistance / information can be requested from the crew on duty at the Hawaiian Airlines Phoenix Sky Harbor terminal office.

Special Assistance Services

Hawaiian Airlines happily facilitates the needs / requirements for passengers with disabilities; the airline offers mobility aid, special attention for unaccompanied minors, accommodating service dogs, etc. For more details please check the airline’s website or contact (call / visit) the office of Hawaiian Airlines terminal at Phoenix Sky Harbor international airport.

In-flight Entertainment

Passengers would need to download the Hawaiian Airlines app in order to avail the inflight entertainment which has been curated for their perusal. Additional information can be found on the airline’s website or requested from the Hawaiian Airlines Phoenix Sky Harbor terminal staff. 

Airport Lounge

Hawaiian Airlines does not have a lounge at Phoenix Sky Harbor international airport, however, passengers can check with the airline for alternative airport lounges which they may access and use at this airport.

Car Rental at Phoenix Sky Harbor Airport

The airport has courtesy phones and / or rental car company counters at the arrivals area of all terminals for the convenience of travelers arriving at Phoenix Sky Harbor airport. Travelers can make arrangements to hire car(s) suited to their budget / requirements.

Parking at Phoenix Sky Harbor Intl Airport

Many parking options have been provided for the convenience of all travelers driving to Phoenix Sky Harbor airport; the Easy AirTrain connects all terminals to the parking areas, which may be used by travelers to travel between the terminals and parking zones. Parking can also be booked in advance via the airport’s website.

Services & Amenities at Phoenix Sky Harbor International Airport

Services and amenities are offered at this airport to ensure that all travelers have a comfortable, stress free airport experience. Listed below are the services / amenities offered by Phoenix Sky Harbor airport:

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Restaurants
• Books & Magazines
• Convenience Shopping
• Duty Free
• Electronics
• Fashion & Accessories
• Florist
• Gifts & Souvenirs
• Spirits & Wine
• Travel Essentials

The airport staff can be requested to assist, if needed.

Hawaiian Airlines Phoenix Sky Harbor Airport Map

Frequently Asked Questions (FAQs) of Hawaiian Airlines Phoenix Sky Harbor Airport