The Air Asia Office in Kelantan is situated inside Kota Bharu International Airport a.k.a. Sultan Ismail Petra Airport a.k.a. Lapangan Terbang Sultan Ismail Petra in native Malay. Passengers can request services at the AirAsia Kelantan Office: ticket booking/cancelling, baggage assistance, trip insurance, special assistance services, etc. AirAsia flights from Kota Bharu Airport connect to Kota Kinabalu, Kuching, Johor Bahru and Kuala Lumpur; 4 domestic locations in Malaysia.
Contact Details of Air Asia Kelantan Office
| Air Asia Kelantan Office Address | Kelantan, Sultan Ismail Petra GF Airport, Sultan Ismail Petra Airport, Chepa Headquarters, 16100 Kota Bharu Kelantan, Malaysia. |
| Air Asia Contact Number Kelantan | +86 080 4666 2222 [Long distance charges applicable] |
| Working Hours | Monday to Sunday – 07:30 A.M. to 09:30 P.M. [+08:00 GMT] |
| Email Address | appellate_in@airasia.com |
| Official Website | www.airasia.com |
| Online Check In | www.airindiaexpress.com/checkin-home |
| Check Flight Status of Air Asia | www.airindiaexpress.com/flight-status |
| Official Facebook | www.facebook.com/airasiaIndia |
| Official Twitter | twitter.com/airasiaindia |
| Instagram Account | www.instagram.com/airasiaindia/ |
Airport Details of Air Asia Kelantan Office
| Airport Name | Sultan Ismail Petra Airport |
| Address | Pengkalan Chepa, 16100 Kota Bharu, Kelantan, Malaysia |
| Contact Number | +60 9-773 7400 |
| Airport Code | KBR |
Air Asia Kelantan Office Address Map
Services Provided by Air Asia Kelantan Office
The services rendered at the AirAsia Kelantan Office are as follows:
| Flight Ticket Booking / Cancellation / Rescheduling | Missing / Delayed Luggage |
| Web Check-in / Airport Counter Check-in / Self Service Kiosk Check-in | Immigration Services |
| Unaccompanied Minor Service | Baggage Allowance |
| Transit Information | AirAsia Mobile App |
| Delayed Flights | Visa on Arrival |
| Premium Red Lounge | Special Assistance Service |
| AirAsia Premium Flatbed | Flight Information |
| Premium Flex Fare | Special Assistance Services |
| Airport / In-Flight Wi-Fi | Visa Information |
| In-Flight Meals / Entertainment | Airport Transfers |
| In-Flight Duty Free | Sports Equipment |
| Airport Facilities | AirAsia Promotional Fares Seats Enquiries and Selection |
| Transit Information | Duty Free Allowance |
| Receipts and Refunds | Airport Transportation |
| Trip Insurance | Duty Free Allowance |
| AirAsia Promotional Fares Seats Enquiries and Selection | Airport Transportation |
The AirAsia Office in Kelantan helps the passengers who request these services; additional assistance is also given.
Baggage Service
Passengers are permitted a carry-on free baggage allowance; however, passengers must have a pre-purchased/pre-booked allowance for checked baggage. The baggage allowances are subject to AirAsia Baggage Policy as follows:
| Carry-on Baggage:2 items/pieces allowed as carry-on baggageTotal weight must be ≤ 7kgLinear dimensions (L+W+H) must be ≤ 115 centimeters (56+36+23 centimeters) OR 80 centimeters (40+30+10 centimeters)Carry-on must fit comfortably undeath the seat in front or in the overhead storage space. |
| Checked Baggage:Passengers must pre-purchase/pre-book allowance for checked baggage. AirAsia Premium Flex / AirAsia Premium Flatbed / AirAsia Value Pack ticket holders have baggage allowance included in their booking(s); it is part of the ticket fare.The range for checked baggage by AirAsia is as follows:AirAsia All Destinations [Except to/from U.S.A.]15kg (Only available for AirAsia Domestic), 20kg, 25kg, 30kg, 40kg AirAsia To/From U.S.A. 1 item/piece luggage, weighing ≤ 20kg | 2 items/pieces of luggage, weighing ≤ 20kg each |
Contact the AirAsia Customer Service for all queries regarding baggage allowance and charges or visit the AirAsia Office in Kelantan.
Pet Travel Service
Only AirAsia India i5 flights and AirAsia Japan DJ flights allows guide/service dogs for the deaf and/or blind passengers, to travel on board their aircrafts. Barring those 2 exceptions, the rest of the AirAsia fleet does not permit pet/animal companion travel, as per AirAsia Pet Policy.
The complete AirAsia Pet Policy is available on the AirAsia website; visit the AirAsia Kelantan Office for any information about pet travel or call the AirAsia Phone Number.
Cancellation Service
Cancellation of all AirAsia bookings must be made online; through the AirAsia website or on the AirAsia Super App. Passengers attempting to cancel their ticket(s)/booking(s) can contact the AirAsia Office for assistance.
Cancellation charges may be applicable wherever necessary and are subject to terms and conditions as defined by AirAsia Cancellation Policy and AirAsia Refunds Policy, as highlighted during the time of booking.
Check-in
AirAsia passengers can use any of the following means to check-in for their flights:
- Online Check-in:
AirAsia passengers can use this feature at any point between 14 days and up to 1 hour before their flight is set to depart. Online check-in is available through the AirAsia website and the AirAsia Super App for smartphones and tablets/iPad. [AirAsia India i5 passengers can use online check-in through the dedicated AirAsia India website and mobile app.] - Airport Check-in:
Counters open 3 hours before a flight is set to depart; passengers must arrive early to clear security check and check-in at the AirAsia Airport Counter. Check-in stops 1 hour before the flight is scheduled to depart. [*** it is MANDATORY for Passengers traveling with infant(s) / Passengers who have requested special assistance service(s) / Unaccompanied minor to check-in at AirAsia Airport Counter in-person.]
Contact the AirAsia Office in Kelantan by calling or by visiting in-person regarding check-in queries and other concerns.
Special Assistance
AirAsia provides a range of special assistance services: wheelchairs and other mobility assistance, special care of expecting mothers, unaccompanied minors’ special handling, etc.
Additional charges may be applicable for using AirAsia Special Assistance Service, subject to the airline policy and sector.
Passengers must submit the request to use a special assistance service at least 4 hours prior to the departure of their intended flight. Requests can be submitted over a call to the AirAsia Customer Contact Number or in-person at the AirAsia Office in Kelantan.
Contact AirAsia for a complete list of special assistance services provided by them.
Airbus A320 I AirAsia 9M-AQM
Frequently Asked Questions (FAQs) of Air Asia Kelantan Office
The AirAsia Customer Contact Center can be reached on +86 080 4666 2222 (Long distance charges applicable).
The boarding pass is issued once the passenger has checked-in for their intended flight. AirAsia passengers who use online check-in will be issued an e-boarding pass; they can print a physical copy if they wish. Passengers checking-in at the AirAsia airport counter will be issued a boarding pass on spot.
AirAsia passengers have the option to check-in online through the AirAsia website and AirAsia Super App, subsequently can also check-in at the AirAsia Airport Counter.
Passengers can check the status of an AirAsia flight on the website at https://www.airasia.com/flightstatus/en/gb or on the AirAsia Super App.
Passengers can make changes to and/or cancel their booking(s) through the “Manage” section available on the AirAsia website and AirAsia Super App.
